Traders Connect - Notice history

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Notice history

Feb 2024

cTrader trade issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The issue has been identified, We are working on a fix.

  • Investigating
    Investigating

    We're seeing issues copying cTrader trade actions, the developers are investigating the cause.

cTrader BETA upgrades
  • Completed
    February 27, 2024 at 10:16 PM
    Completed
    February 27, 2024 at 10:16 PM

    The upgrades have been completed.

  • In progress
    February 27, 2024 at 10:00 PM
    In progress
    February 27, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    February 27, 2024 at 10:00 PM
    Planned
    February 27, 2024 at 10:00 PM

    We will be releasing improvements to our cTrader connector this evening, 22:00 UK/UTC time.

    Further information to follow.

Error adding new MetaTrader accounts
  • Resolved
    Resolved

    This incident has been resolved.

    The issue was caused by a fix in our cTrader platform conflicting with the add account process. The downtime lasted 9 minutes in total.

    No existing accounts were impacted.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The issue has been identified, the developers are implementing the fix.

  • Investigating
    Investigating

    We're investigating the issue, caused by our cTrader platform upgrades.

cTrader BETA improvements
  • Completed
    February 26, 2024 at 10:16 PM
    Completed
    February 26, 2024 at 10:16 PM

    The cTrader upgrades have now been released.

  • In progress
    February 26, 2024 at 10:00 PM
    In progress
    February 26, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    February 26, 2024 at 10:00 PM
    Planned
    February 26, 2024 at 10:00 PM

    After a successful BETA launch, we have found a few bugs that need to be squashed.

    The development team have handled these, we plan to release the fixes at 22:00 UK/UTC time. For this, we will need to restart multiple backend services which could impact trading. These restarts should only take a matter of minutes.

    Bug fixes and changes:

    • Handle multiple cTrader ID's

    • Incorrect "Digits" on some trade actions causing trades not to copy

    • Remove incorrect copier log errors

    • Analytics not displaying open and close times for pending orders

    We appreciate all of your feedback on cTrader so far.

cTrader public release
  • Completed
    February 25, 2024 at 3:50 PM
    Completed
    February 25, 2024 at 3:50 PM

    cTrader has now been released to public BETA.

    All users will receive email communication shortly.

  • Update
    February 25, 2024 at 2:38 PM
    In progress
    February 25, 2024 at 2:38 PM

    The team are making good progress releasing cTrader. It's taking a little longer than expected due to a few cases we need to handle.

    We hope to have an update very soon with good news.

  • In progress
    February 25, 2024 at 8:57 AM
    In progress
    February 25, 2024 at 8:57 AM
    Maintenance is now in progress.
  • Planned
    February 25, 2024 at 8:53 AM
    Planned
    February 25, 2024 at 8:53 AM

    The developers are currently in the process of releasing cTrader. This has been pushed forward due to the ongoing issues around prop firms.

    Expect some disruption to our platform during this period.

Jan 2024

MT5 backend restart
  • Completed
    January 16, 2024 at 10:02 PM
    Completed
    January 16, 2024 at 10:02 PM

    Maintenance has completed successfully.

  • In progress
    January 16, 2024 at 10:00 PM
    In progress
    January 16, 2024 at 10:00 PM

    Maintenance is now in progress

  • Planned
    January 16, 2024 at 10:00 PM
    Planned
    January 16, 2024 at 10:00 PM

    Due to an unforeseen circumstance, we must make an emergency restart of our MetaTrader 5 backend platform. This is required in order to fix a bug introduced by MetaTrader over the weekend.

    We will perform the restart at 22:00 UK/UTC, during swap hours. Each connection should not disconnect for more than a couple of minutes.

    Any trade closures while your account is disconnected will be actioned as soon as your account reconnects.

    If you have active trades during this time, please monitor closely.

IC Markets partial outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    As this is a broker side outage, all we can do is monitor the situation.

  • Investigating
    Investigating

    We're seeing an outage on many IC Markets servers, the team are monitoring the situation which is unfortunately beyond our control.

Copier delays
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We're experiencing some delays with our trade copier, the team are investigating the cause now.

IC Markets broker server issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are currently aware of an outage with IC Markets, this is a broker side outage causing connection issues.

    This is beyond our control, once the broker recovers your account will reconnect.

Dec 2023

Think Markets MT5 issues
  • Resolved
    Resolved

    It appears all accounts have now reconnected. We'll be monitoring the connections closely over the next few hours.

  • Monitoring
    Monitoring

    Multiple prop firms have confirmed the issue, if you are facing any issues closing open trades please reach out to your prop firm directly, they will be able to assist.

  • Identified
    Identified

    It appears Think Markets are having issues with their MT5 servers, causing accounts to have connection issues.

    This issue is happening both at Traders Connect, and in MetaTrader directly. We're monitoring the situation, however it's beyond our control and due to a broker issue.

Dashboard analytics
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an incident with our analytics backend. The developers are working on it.

ThinkMarkets connection issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Dec 2023 to Feb 2024

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