Issues placing trades on MT4 accounts (intermittent)

Resolved

Operational

Started 4 months agoLasted about 1 hour

Affected

Platform Connectors

Metatrader 4 Connector

Updates

Resolved
July 15, 2024 at 7:45 AM
Resolved
July 15, 2024 at 7:45 AM
This incident has been resolved.
Monitoring
July 15, 2024 at 7:39 AM
Monitoring
July 15, 2024 at 7:39 AM
We implemented a fix and are currently monitoring the result.
Identified
July 15, 2024 at 6:46 AM
Identified
July 15, 2024 at 6:46 AM
The developers believe they have found the issue, they're currently working on a fix. The release will require a restart of our backend connectors.
Investigating
July 15, 2024 at 6:36 AM
Investigating
July 15, 2024 at 6:36 AM
We are currently investigating this incident.

Traders Connect - Issues placing trades on MT4 accounts (intermittent) – Incident details