Traders Connect - Notice history

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Jul 2024

cTrader platform down
Resolved2 hours 39 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We're seeing trade connections starting to be restored, our team will monitor the situation.

  • UpdateUTC

    cTrader support have confirmed they are aware, and are working on the issue.

  • UpdateUTC

    The cTrader platform continues to remain down, both on their API and web-app. We're still waiting for an official response from the cTrader support team.

  • IdentifiedUTC

    The issue is on cTrader's side, we're awaiting a fix.

  • InvestigatingUTC

    We're seeing issues with the cTrader platform, the issues are coming from cTrader's side. We have reached out to their support to make them aware.

    This is effecting both the cTrader API's and platform directly.

    Screenshot 2024-07-17 at 11.12.14.png
Issues placing trades on MT4 accounts (intermittent)
Resolved1 hour 9 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    The developers believe they have found the issue, they're currently working on a fix. The release will require a restart of our backend connectors.

  • InvestigatingUTC
    We are currently investigating this incident.
cTrader API connection issues
Resolved17 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We're still seeing issues with some cTrader accounts, we're informing cTrader support.

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    cTrader have implemented a fix and we're monitoring the results.

  • IdentifiedUTC

    It appears cTrader are having a full outage on their side, including their trading platform.

    We're waiting for them to resolve the issue.

  • InvestigatingUTC

    During CPI we have seen issues reaching the cTrader API. This is an issue on cTrader's side, we've made them aware and are waiting for them to take action.

Jun 2024

cTrader Connection issues
Resolved2 hours 50 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The cTrader development team have implemented a fix and we're monitoring the results.

  • UpdateUTC

    The cTrader API is currently fully down, this is an issue on cTrader's side, they are aware, and we're hoping they make a fix as a matter of urgency.

  • UpdateUTC

    cTrader support have confirmed they're aware of the issue and are investigating.

    We await further news.

  • IdentifiedUTC

    We are experiencing issues with connecting cTrader accounts. The developers have identified the cause, it's coming from the cTrader API responding extremely slow.

    We've reached out to cTrader support, unfortunately as the issue is on cTrader's side we're waiting for them to make the fix.

Internal copier issues
Resolved8 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We're seeing an issue with an internal service related to the trade copier, this is causing trade copies to be missed.

    The developers are investigating.

FTMO Issues
Resolved22 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Accounts are now reconnected, however the server appears unstable. As this issue is on FTMO's side all we can do is monitor the situation.

  • IdentifiedUTC

    It appears FTMO are facing issues on their MetaTrader servers, the team have investigated and have confirmed the issue is on FTMO's side.

    We are waiting for them to make a fix.

MT5 Connection issues
Resolved20 hours 22 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC

    The development team continue to work on the fix for this issue. It's currently affecting approximately 15% of MetaTrader 5 accounts.

    We're sending out an official email communication to those affected shortly.

  • IdentifiedUTC

    The issue has been identified, it's caused by some brokers updating to a newer build version causing issues pulling some account data.

    We're working on a fix.

  • InvestigatingUTC

    We are experiencing connection issues with some MT5 brokers, the developers are investigating the cause.

MetaTrader 4 trade issues
Resolved13 hours 40 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have identified the issue and are working on a fix.

  • InvestigatingUTC

    We are currently seeing issues with MetaTrader 4 trade operations due to the latest MT4 build update. The developers are investigating the cause.

    We'll provide an update as we have more information.

May 2024

MAY18
Platform upgrades
CompletedMaintenance13 minutes
  • CompletedMay 18, 2024 at 11:13 AMUTC
    Maintenance has completed successfully.
  • In progressMay 18, 2024 at 11:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 18, 2024 at 11:00 AMUTC
    We are planning for a scheduled maintenance during that time.
MAY4
Backend platform upgrades
CompletedMaintenance1 hour 15 minutes
  • CompletedMay 04, 2024 at 6:30 AMUTC
    Maintenance has completed successfully.
  • In progressMay 04, 2024 at 5:15 AMUTC
    Maintenance is now in progress
  • PlannedMay 04, 2024 at 5:15 AMUTC

    Our team will be releasing multiple backend upgrades during this window.

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