Duration: 22 minutes

Affected Components: Web App, Web App

Apr 22, 18:44:10 GMT+0
Investigating - We are currently investigating this incident..

Apr 22, 18:54:49 GMT+0
Monitoring - Auth0 have implemented a fix and are currently monitoring the result..

Apr 22, 19:05:45 GMT+0
Resolved - This incident has been resolved..

Duration: 5 days and 53 minutes

Affected Components: cTrader Connector

Apr 7, 08:30:00 GMT+0
Identified - We're seeing intermittent cTrader API issues beyond out control. The development team have informed cTrader support and are waiting for a response..

Apr 10, 09:15:00 GMT+0
Identified - cTrader deployed a fix which caused their API to disconnect globally, not only for Traders Connect. We're awaiting further information..

Apr 12, 09:22:55 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 47 minutes

Affected Components: MetaTrader 5

Mar 16, 08:22:31 GMT+0
Investigating - We're currently experiencing higher than usual timeout rates with MetaTrader 5 connections. Our team are investigating the cause..

Mar 16, 08:51:24 GMT+0
Monitoring - Earlier today, we experienced an incident where some trades were not executing and users encountered **trade timeout errors**. This was caused by a **large-scale connectivity disruption affecting several major prop firm servers.** As these connections dropped and re-established, a significant number of accounts attempted to reconnect to the Traders Connect platform simultaneously. This sudden surge in reconnections temporarily overwhelmed parts of our infrastructure, causing some Kubernetes pods to become unstable. Our engineering team responded immediately and **scaled up the platform capacity** to handle the increased load. ✅ **Current Status:** The platform is now **stable**, and trade processing has returned to normal. We will continue **closely monitoring the system** to ensure everything remains operating smoothly. Thank you for your patience..

Mar 16, 09:41:01 GMT+0
Identified - The issue appears to have returned, our developers are actively investigating, however this looks to be the same issue as we've previously reported..

Mar 16, 11:09:25 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 47 minutes

Affected Components: TradeLocker Connector

Feb 24, 14:58:45 GMT+0
Investigating - We’re seeing issues with the Tradelocker API due to an incident on their side. For further information please reach out to Tradelocker directly. We are currently monitoring the situation..

Feb 24, 17:46:11 GMT+0
Resolved - This incident has been resolved..

Duration: 59 minutes

Affected Components: TradeLocker Connector

Jan 19, 16:25:03 GMT+0
Investigating - We are currently investigating this incident..

Jan 19, 17:23:50 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 25 minutes

Affected Components: cTrader Connector

Jan 13, 00:47:18 GMT+0
Identified - We're seeing issues on the cTrader API currently, this issue comes from cTrader's side. We have informed their support team and are currently waiting for an update..

Jan 13, 08:12:13 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 28 minutes

Affected Components: Internal API

Dec 11, 16:19:55 GMT+0
Resolved - This incident has been resolved..

Dec 11, 14:52:13 GMT+0
Investigating - We're currently seeing delays with our analytics data. These delays are impacting analytics only, not the trade copier..

Dec 11, 15:28:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 12 hours and 8 minutes

Affected Components: MetaTrader 5, MetaTrader 4

Dec 11, 11:38:46 GMT+0
Resolved - This incident has been resolved..

Dec 10, 23:30:55 GMT+0
Investigating - We're seeing an increased rate of account connection errors since swap ours. Our development team are working on the issue..

Dec 11, 00:35:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 31 minutes

Affected Components: Support Channels

Dec 5, 09:02:52 GMT+0
Investigating - We're currently seeing an issue with our Live Chat software due to an outage at Cloudflare..

Dec 5, 09:05:18 GMT+0
Identified - The issue is due to a Cloudflare outage beyond our control. We're waiting for the service to resume..

Dec 5, 09:19:41 GMT+0
Monitoring - Cloudflare appears to have recovered and our live chat services are working again..

Dec 5, 09:33:37 GMT+0
Resolved - This incident has been resolved..

Duration: 22 hours and 33 minutes

Affected Components: TradeLocker Connector

Nov 6, 12:21:00 GMT+0
Investigating - **Incident Summary:** We are currently experiencing issues with our TradeLocker BETA connectors. **Current Status:** The issue has been identified as originating from TradeLocker’s side. Our team has already contacted TradeLocker Support and we are awaiting their response. We will continue to monitor the situation closely and provide updates as soon as more information becomes available..

Nov 6, 15:57:27 GMT+0
Monitoring - The situation with Tradelocker has improved, we're monitoring the performance closely..

Nov 7, 10:53:59 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 7 minutes

Affected Components: MetaTrader 5

Sep 17, 08:29:55 GMT+0
Investigating - We're seeing reports of MT5 trades failing to copy, the developers are investigating the root cause..

Sep 17, 09:51:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 17, 10:36:27 GMT+0
Resolved - This incident has been resolved..

Duration: 49 minutes

Affected Components: Web App, Web App, Internal API

Sep 12, 21:18:08 GMT+0
Identified - Maintenance is now in progress..

Sep 12, 21:00:00 GMT+0
Identified - Scheduled Platform Maintenance We will be performing maintenance to prepare for a major release. During this window, trade copying services may be briefly disrupted. Normal service will resume within 60 minutes. This release re-introduces a highly requested connection feature that many of you have been waiting for. We’re excited to bring it back, stay tuned! 🚀.

Sep 12, 22:07:27 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 hours

Affected Components: cTrader API

Aug 1, 13:26:19 GMT+0
Identified - We're experiencing issues with the cTrader API resulting in trades not being copied. The issue is on cTraders's side, and we have informed their support team. This appears to be affecting selected brokers only and we are waiting for further confirmation from cTrader's support team..

Aug 1, 16:26:39 GMT+0
Resolved - This incident has been resolved..

Duration: 4 minutes

Affected Components: TradeLocker Connector

Jul 23, 00:48:09 GMT+0
Resolved - This incident has been resolved..

Jul 23, 00:44:23 GMT+0
Investigating - We're currently seeing issues connecting accounts on our TradeLocker BETA connector. This is affecting users who have connected TradeLocker accounts to the BETA connector for master use. The issue is coming from TradeLockers side, we have informed their support team and we're waiting for a response. As soon as their service recovers the accounts will be reconnected..

Jul 23, 00:46:10 GMT+0
Monitoring - TradeLocker BETA accounts are now connected again. We're monitoring the situation closely..

Duration: 5 hours

Affected Components: Web App, Internal API

Jul 19, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 19, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 19, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 8 minutes

Jul 2, 06:01:00 GMT+0
Investigating - We're seeing a high rate of account connection errors. We're currently investigating..

Jul 2, 07:50:54 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 2, 07:25:59 GMT+0
Identified - This incident is affecting a small number of MetaTrader dediccated environments. Our team are still working to resolve the issue..

Jul 2, 08:08:50 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 38 minutes

Jun 23, 16:51:04 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 23, 16:36:44 GMT+0
Investigating - We are currently investigating this incident..

Jun 23, 19:14:47 GMT+0
Resolved - **Start:** 16:28:15 UTC **End:** 16:44:15 UTC **Duration:** \~16 minutes **Summary:** Between 16:28 and 16:44 UTC, we experienced a service disruption affecting all MetaTrader 4 and MetaTrader 5 connections. This was caused by an unexpected outage from one of our Internet Service Providers (ISPs), which impacted routing to our primary firewall. **What Happened:** At 16:28 UTC, our monitoring systems detected a loss of connectivity due to a failure in our primary ISP. This triggered an automatic failover to our backup ISP, but the switchover took approximately 15 minutes to complete—longer than expected. During the failover window, our development team began implementing our disaster recovery (DR) plan, including preparing to migrate MetaTrader connectors to our backup datacenter. However, as connectivity was restored via the secondary route to our main site, the DR migration was halted and operations continued using the backup ISP at the primary datacenter. **Current Status:** All services were restored as of 17:44 UTC and are currently operating normally via the backup ISP. **Next Steps:** * Our networking team is actively investigating the root cause of the ISP outage. * We’re also reviewing why the failover process took longer than expected. * We’re in communication with the ISP to gain further insight into the disruption. We apologise for the inconvenience caused and appreciate your patience while we work to prevent similar issues in the future. — The Traders Connect Team.

Duration: 2 hours and 3 minutes

Jun 10, 07:19:15 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 10, 06:11:32 GMT+0
Investigating - We are currently investigating some connection errors affecting a small number of MT4 and MT5 accounts..

Jun 10, 06:42:09 GMT+0
Identified - The developers have identified the issue and we're working on a fix..

Jun 10, 08:14:02 GMT+0
Resolved - The incident is now resolved. We experienced a connectivity issue due to a loss of connection to two of our core switches at the Equinix datacenter. This resulted in some nodes losing internet connectivity. Our team responded immediately and migrated affected nodes to our backup core network. Connectivity has since been restored and remains stable. We are actively working with Equinix to identify the root cause of the core switch failure and will provide further updates as necessary. Thank you for your patience and understanding..

Duration: 49 minutes

Affected Components: Internal API

Jun 3, 15:42:13 GMT+0
Investigating - We’re currently experiencing delays in our Internal Trade Retry system. Our engineering team is actively investigating and working to restore normal performance. All other services remain operational. We’ll provide the next update within 30 minutes or as soon as we have more information..

Jun 3, 16:18:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 3, 16:30:46 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 38 minutes

Jun 3, 13:53:03 GMT+0
Investigating - We're seeing IC Markets MT5 servers currently down, this is affecting many users who have accounts on IC Markets. Please reach out to IC Markets directly with questions..

Jun 3, 13:53:30 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 3, 14:23:17 GMT+0
Resolved - This incident has been resolved..

Jun 3, 15:39:11 GMT+0
Identified - We're still seeing a large number of connection issues to IC Markets servers. The developers are monitoring..

Jun 3, 16:30:59 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 45 minutes

Affected Components: MatchTrader Connector

May 23, 12:04:40 GMT+0
Resolved - This incident has been resolved..

May 23, 10:19:17 GMT+0
Investigating - We’re currently investigating an issue with our MatchTrader connector where some master trade events are not being received as expected. This is causing certain trade actions to be missed in some cases. Our development team is actively looking into the root cause, and we’ll provide further updates as we learn more. Thank you for your patience and understanding..

May 23, 11:24:38 GMT+0
Monitoring - We’ve identified the cause of the issue affecting our MatchTrader connector. Earlier today, MatchTrader experienced an issue on their API which caused our connector to lose connection with some accounts. When this occurred, our connector was unable to automatically reconnect, resulting in missed master trade events. Our developers implemented a fix and restarted the MatchTrader connectors. All connections are now restored and stable. The team is continuing to investigate the root cause in depth and is working on a long-term solution to ensure this does not happen again. Thank you for your patience and understanding..

Duration: 5 hours and 42 minutes

May 21, 22:25:25 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 21, 19:42:16 GMT+0
Investigating - We're seeing an issue on our internal network effecting MT4 and MT5 connections. The developers are investigating..

May 21, 21:52:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 21, 23:39:35 GMT+0
Identified - We’re currently still experiencing intermittent network issues affecting our infrastructure on Google Cloud. Our development team is actively investigating the root cause and working hard to implement a resolution. **Impact:** * Some users may encounter false connection errors * Minor delays in trade execution may occur We understand how important stability is to your trading experience and appreciate your patience as we work to fully resolve this issue. We’ll continue to provide updates as we learn more..

May 22, 00:25:58 GMT+0
Monitoring - We’ve identified the root cause of the intermittent network issues on our Google Cloud infrastructure and have implemented a fix. Initial results are positive, and we are closely monitoring the situation to ensure full stability. Thank you for your patience and understanding while our team worked to resolve this. We’ll post a final update once we’ve confirmed the issue is fully resolved..

May 22, 01:23:50 GMT+0
Resolved - The recent intermittent network issues have now been fully resolved. **Root Cause:** The issue was caused by a flapping fibre connection between our Google Cloud Platform and Private Cloud platform. This instability intermittently routed connections through a bad path, resulting in failed attempts that would only succeed upon retry. This led to false connection errors and occasional trading latency of a few seconds. We sincerely apologise for the disruption and want to assure all of our users that our team was fully dedicated to identifying and fixing the problem as quickly as possible. Thank you for your patience and continued trust..

Duration: 8 hours and 19 minutes

Apr 12, 07:00:00 GMT+0
Identified - **Date:** Saturday, 12th April 2025 **Time:** 07:00 UTC to 11:00 UTC **Duration:** 4 hours As part of our ongoing commitment to system reliability and performance, our engineering team will be conducting essential maintenance on our MetaTrader infrastructure. This operation involves a staged update to our internal network, during which up to 50% of network capacity will be temporarily offline. While we are implementing safeguards to minimise disruption, users may experience intermittent connectivity issues with MetaTrader 4 and MetaTrader 5 accounts during the maintenance window. This may result in delayed or missed trade actions. We apologise for any inconvenience this may cause and appreciate your patience as we work to enhance the stability and performance of our systems..

Apr 12, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 12, 15:18:52 GMT+0
Completed - Maintenance has completed successfully..

Duration: 32 minutes

Affected Components: Web App, Internal API

Apr 3, 11:05:25 GMT+0
Investigating - We're currently experiencing issues loading the application frontend and analytics data. This is not affecting the trade copier..

Apr 3, 11:37:44 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 11 minutes

Mar 24, 07:20:00 GMT+0
Investigating - We experienced an issue with some master MT5 accounts missing trades this morning. The issue related to a MetaTrader change over the weekend which caused some master accounts to miss open trade positions. The developers have implemented a fix. This issue happened between 07:20 and 11:30 UTC..

Mar 24, 11:30:00 GMT+0
Resolved - This incident has been resolved..

Mar 24, 13:31:29 GMT+0
Resolved - This incident has been resolved..

Mar 24, 12:00:30 GMT+0
Identified - The development team will be performing an emergency restart of our MT5 connectors over the next 60 minutes. Your account will be disconnected for a short period. This is required in order to fully resolve the data issues we're seeing..

Duration: 5 hours

Affected Components: Web App, cTrader Connector, Internal API, MatchTrader Connector

Mar 15, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 07:00:00 GMT+0
Identified - Our developers will be releasing major upgrades during this window. There may be intermittent outages during this time. .

Mar 15, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours and 30 minutes

Affected Components: cTrader Connector

Mar 11, 11:44:42 GMT+0
Identified - The initial work has been completed. The developers will release the fix for the Fixed StopLoss + Fixed TakeProfit at 22:00 UK..

Mar 11, 11:40:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 22:00:00 GMT+0
Identified - Our developers need to restart our cTrader backend due to a critical bug causing trades to not be copied if they contain a Stop Loss or Take Profit. This fix will fix 90% of issues, however Fixed StopLoss and Fixed TakeProfit may continue to experience issues. The developers cannot release the fix for the remaining 10% until swap hours (22:00 UK). Please note during this time your cTrader account will be reconnected. The process should take no more than 30 seconds for your account..

Mar 11, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 22:10:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 37 minutes

Affected Components: Internal API

Mar 7, 08:56:49 GMT+0
Resolved - This incident has been resolved..

Mar 7, 08:19:50 GMT+0
Investigating - We are currently investigating this incident..

Mar 7, 08:32:16 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 11 minutes

Mar 4, 06:16:17 GMT+0
Resolved - We experienced a disruption affecting our MetaTrader 4 services due to an issue with Google Cloud. Our entire MetaTrader 4 cluster was unexpectedly restarted by Google Cloud, causing connection issues for all users on this cluster. Our team was immediately alerted and took swift action to migrate affected accounts to an alternative cluster, restoring stability. The incident has now been fully resolved, and all services are functioning as expected. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please reach out to our support team..

Mar 4, 05:38:00 GMT+0
Investigating - We're currently investigating an issue with our MetaTrader 4 connections. The developers are aware and are on the case..

Duration: 3 hours and 55 minutes

Affected Components: Internal API

Mar 1, 11:55:20 GMT+0
Completed - Maintenance has completed successfully..

Mar 1, 08:00:00 GMT+0
Identified - We will be deploying backend changes during this time. We expect minor downtime for the copier as services are released..

Mar 1, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 49 minutes

Affected Components: TradeLocker Connector

Feb 18, 16:23:54 GMT+0
Resolved - This incident has been resolved..

Feb 18, 15:35:09 GMT+0
Identified - It appears the TradeLocker API is facing issues. Our developers have checked, however the issue appears to be coming from the TradeLocker API directly. For further information please contact TradeLocker..

Duration: 1 hour

Affected Components: Internal API

Feb 8, 12:15:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 8, 11:15:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 11:15:00 GMT+0
Identified - We're releasing a new version of our data ingestion for MetaTrader during this time. This release will help combat a rare partial close issue causing the trade to fully close instead..

Duration: 1 hour

Jan 19, 10:30:00 GMT+0
Identified - We will be upgrading our MetaTrader 4 and 5 terminal versions during this time. You may see a brief disconnect of your trading account..

Jan 19, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 19, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 13 minutes

Affected Components: Internal API

Nov 9, 19:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 9, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 19:42:48 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 hours and 14 minutes

Affected Components: DXTrade Connector, Marketing Site, Web App, TradeLocker Connector, cTrader Connector, Internal API, Documentation Site, Web App, MatchTrader Connector

Nov 2, 05:03:05 GMT+0
Identified - Maintenance is now in progress..

Nov 2, 08:17:35 GMT+0
Completed - Maintenance has completed successfully..

Nov 2, 05:00:00 GMT+0
Identified - We will be releasing our brand-new **MatchTrader platform integration** into **private BETA**! **Maintenance Window Details:** • **Date:** November 2nd, 2024 • **Time:** 05:00 to 11:00 UTC **Impact:** During this maintenance window, aspects of the platform may experience intermittent availability as we deploy and configure various backend services. We anticipate minimal impact for users, but you may notice temporary fluctuations in service. **Beta Release Details:** Once the deployment is complete, users accepted into our private BETA program will have early access to the MatchTrader integration. Thank you for your patience and understanding as we roll out this exciting new addition!.

Duration: 2 hours

Affected Components: cTrader Connector

Oct 26, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 26, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 26, 05:00:00 GMT+0
Identified - The development team will be releasing updates to our platform backend during this window. These updates will provide performance improvements. **Maintenance time:** 05:00 to 07:00 UTC **Maintenance duration:** The window will last for a maximum of 2 hours. **Services affected:** During this, we will release changes to the following services. * Dedicated Environments * cTrader Connector We expect a brief disruption for any accounts connected either via cTrader or our MetaTrader dedicated environments. **Explanation:** The developers have been hard at work making improvements to both our dedicated environment backend as well as our cTrader connector. Both changes will improve the stability of the platform..

Duration: 2 hours

Affected Components: Internal API

Oct 5, 19:00:00 GMT+0
Identified - We will be releasing an improvement to our analytics backend during this time..

Oct 5, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 5, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Sep 25, 21:00:00 GMT+0
Identified - We will be restarting our MetaTrader 4 backend at 22:00 UK (21:00 UTC) this evening. This is required in order to handle an issue causing duplicate partial close events coming from MT4 servers, in turn, causing partial closes to execute twice on the slave instead of once. The restart will cause your MT4 account to disconnect for approximately 60 seconds..

Sep 25, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 25, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 5 hours

Affected Components: TradeLocker Connector

Sep 22, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 22, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 07:00:00 GMT+0
Identified - TradeLocker have scheduled maintenance during this period, and we expect TradeLocker accounts to be disconnected..

Duration: 32 minutes

Affected Components: Web App, Internal API, Web App

Sep 20, 21:31:42 GMT+0
Completed - Maintenance has completed successfully..

Sep 20, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 20, 21:00:00 GMT+0
Identified - We are releasing some platform upgrades during this window, which may result in the app being inaccessible. We expect the downtime to be intermittent, and last no more than 1 hour in total..

Duration: 1 hour

Affected Components: Web App, Internal API, Web App

Aug 30, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 30, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 30, 17:00:00 GMT+0
Identified - We will be releasing our brand new support for in-app cryptocurrency payments during this time..

Duration: 5 minutes

Affected Components: DXTrade Connector

Aug 14, 21:00:00 GMT+0
Identified - We will be releasing a new version of our DXTrade connector at 22:00 UK time (swap hours). This contains an important bug fix relating to the copying of StopLoss and TakeProfit. Your DXTrade account connection will be interrupted for no more than 30 seconds whilst the connection is restarted..

Aug 14, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 21:05:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Web App, TradeLocker Connector, Internal API, Web App

Aug 10, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 10, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 10, 15:00:00 GMT+0
Identified - We are releasing our TradeLocker private BETA during this time. The release will impact our frontend, as well as multiple backend services, the platform may be disrupted during this time. We **do not** expect any trade copier actions to be missed for existing platforms..

Duration: 13 minutes

Affected Components: cTrader Connector, Internal API

May 18, 11:13:20 GMT+0
Completed - Maintenance has completed successfully..

May 18, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

May 18, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour and 16 minutes

Affected Components: Web App, cTrader Connector, Internal API

May 4, 05:15:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 05:15:00 GMT+0
Identified - Our team will be releasing multiple backend upgrades during this window..

May 4, 06:30:47 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Apr 28, 09:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 28, 09:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 28, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Internal API, DXTrade Connector, cTrader Connector

Apr 20, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 20, 10:00:00 GMT+0
Identified - We will be releasing improvements and bug fixes to both our DXTrade and cTrader backend connectors during this time..

Apr 20, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Affected Components: Internal API, DXTrade Connector

Apr 18, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 18, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 18, 21:00:00 GMT+0
Identified - Our developers will be releasing improvements to our DXTrade BETA connector during this time. We have been gathering feedback from users since our launch on Saturday, and will be releasing some big improvements this evening. **Bug fixes:** * Trades not closing when hitting SL if DXTrade is the master | Fixed * Trades executed from a DXTrade master pending order not being closed | Fixed * Analytics not updating when trades hit SL | Fixed **Improvements:** * Copier logs | Improved During the release we will be restarting multiple backend services, we expect the disruption to last no more than 10 minutes..

Duration: 1 hour and 45 minutes

Affected Components: Internal API, Web App

Apr 13, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 09:15:02 GMT+0
Completed - Maintenance has completed successfully..

Apr 13, 07:30:00 GMT+0
Identified - We will be releasing our BETA DXTrade connector during this time..

Duration: 15 minutes

Affected Components: cTrader Connector

Mar 28, 21:15:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 28, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 21:00:00 GMT+0
Identified - We will be deploying some updates to our cTrader connector during this time. Including bug fixes and improvements. Your cTrader account will disconnect for up to 1 minute, this will be done at 21:00 UTC, while markets close for swap hours..