MT5 Connection issues
Resolved·20 hours 22 minutesJune 02, 20244:03 AMJune 03, 202412:25 AMUTC
- Resolved · UTCThis incident has been resolved.
- Monitoring · UTCWe implemented a fix and are currently monitoring the result.
- Update · UTC
The development team continue to work on the fix for this issue. It's currently affecting approximately 15% of MetaTrader 5 accounts.
We're sending out an official email communication to those affected shortly.
- Identified · UTC
The issue has been identified, it's caused by some brokers updating to a newer build version causing issues pulling some account data.
We're working on a fix.
- Investigating · UTC
We are experiencing connection issues with some MT5 brokers, the developers are investigating the cause.