cTrader platform down

Resolved

Operational

Started about 2 years agoJuly 17, 2024Lasted about 3 hoursJuly 17, 202410:12 AM12:52 PMUTC

Affected

Platform Connectors

cTrader Connector

Updates

Resolved
July 17, 2024 at 12:52 PMUTC
Resolved
July 17, 2024 at 12:52 PMUTC
This incident has been resolved.
Monitoring
July 17, 2024 at 12:37 PMUTC
Monitoring
July 17, 2024 at 12:37 PMUTC
We're seeing trade connections starting to be restored, our team will monitor the situation.
Update
July 17, 2024 at 11:22 AMUTC
Update
July 17, 2024 at 11:22 AMUTC
cTrader support have confirmed they are aware, and are working on the issue.
Update
July 17, 2024 at 10:45 AMUTC
Update
July 17, 2024 at 10:45 AMUTC
The cTrader platform continues to remain down, both on their API and web-app. We're still waiting for an official response from the cTrader support team.
Identified
July 17, 2024 at 10:13 AMUTC
Identified
July 17, 2024 at 10:13 AMUTC
The issue is on cTrader's side, we're awaiting a fix.
Investigating
July 17, 2024 at 10:12 AMUTC
Investigating
July 17, 2024 at 10:12 AMUTC
We're seeing issues with the cTrader platform, the issues are coming from cTrader's side. We have reached out to their support to make them aware.
This is effecting both the cTrader API's and platform directly.

Traders Connect - cTrader platform down – Incident details