Traders Connect Status - Incident history https://status.tradersconnect.com Traders Connect Tue, 7 Apr 2026 08:30:00 +0000 Intermittent cTrader issues Type: Incident Duration: 5 days and 53 minutes Affected Components: cTrader Connector Apr 7, 08:30:00 GMT+0 - Identified - We're seeing intermittent cTrader API issues beyond out control. The development team have informed cTrader support and are waiting for a response. Apr 10, 09:15:00 GMT+0 - Identified - cTrader deployed a fix which caused their API to disconnect globally, not only for Traders Connect. We're awaiting further information. Apr 12, 09:22:55 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days and 53 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - We're seeing intermittent cTrader API issues beyond out control. The development team have informed cTrader support and are waiting for a response..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Identified</strong> - cTrader deployed a fix which caused their API to disconnect globally, not only for Traders Connect. We're awaiting further information..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>09:22:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 7 Apr 2026 08:30:00 +0000 https://status.tradersconnect.com/incident/cmnoqnvd312acq6fm7dudp2xp https://status.tradersconnect.com/incident/cmnoqnvd312acq6fm7dudp2xp MetaTrader 5 timeouts Type: Incident Duration: 2 hours and 47 minutes Affected Components: MetaTrader 5 Mar 16, 08:22:31 GMT+0 - Investigating - We're currently experiencing higher than usual timeout rates with MetaTrader 5 connections. Our team are investigating the cause. Mar 16, 08:51:24 GMT+0 - Monitoring - Earlier today, we experienced an incident where some trades were not executing and users encountered **trade timeout errors**. This was caused by a **large-scale connectivity disruption affecting several major prop firm servers.** As these connections dropped and re-established, a significant number of accounts attempted to reconnect to the Traders Connect platform simultaneously. This sudden surge in reconnections temporarily overwhelmed parts of our infrastructure, causing some Kubernetes pods to become unstable. Our engineering team responded immediately and **scaled up the platform capacity** to handle the increased load. ✅ **Current Status:** The platform is now **stable**, and trade processing has returned to normal. We will continue **closely monitoring the system** to ensure everything remains operating smoothly. Thank you for your patience. Mar 16, 09:41:01 GMT+0 - Identified - The issue appears to have returned, our developers are actively investigating, however this looks to be the same issue as we've previously reported. Mar 16, 11:09:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 47 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>08:22:31</var> GMT+0</small><br><strong>Investigating</strong> - We're currently experiencing higher than usual timeout rates with MetaTrader 5 connections. Our team are investigating the cause..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>08:51:24</var> GMT+0</small><br><strong>Monitoring</strong> - Earlier today, we experienced an incident where some trades were not executing and users encountered **trade timeout errors**. This was caused by a **large-scale connectivity disruption affecting several major prop firm servers.** As these connections dropped and re-established, a significant number of accounts attempted to reconnect to the Traders Connect platform simultaneously. This sudden surge in reconnections temporarily overwhelmed parts of our infrastructure, causing some Kubernetes pods to become unstable. Our engineering team responded immediately and **scaled up the platform capacity** to handle the increased load. ✅ **Current Status:** The platform is now **stable**, and trade processing has returned to normal. We will continue **closely monitoring the system** to ensure everything remains operating smoothly. Thank you for your patience..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>09:41:01</var> GMT+0</small><br><strong>Identified</strong> - The issue appears to have returned, our developers are actively investigating, however this looks to be the same issue as we've previously reported..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>11:09:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Mar 2026 08:22:31 +0000 https://status.tradersconnect.com/incident/cmmsx13350255429d2pzwdt15 https://status.tradersconnect.com/incident/cmmsx13350255429d2pzwdt15 Tradelocker API issues Type: Incident Duration: 2 hours and 47 minutes Affected Components: TradeLocker Connector Feb 24, 14:58:45 GMT+0 - Investigating - We’re seeing issues with the Tradelocker API due to an incident on their side. For further information please reach out to Tradelocker directly. We are currently monitoring the situation. Feb 24, 17:46:11 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 47 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>14:58:45</var> GMT+0</small><br><strong>Investigating</strong> - We’re seeing issues with the Tradelocker API due to an incident on their side. For further information please reach out to Tradelocker directly. We are currently monitoring the situation..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>17:46:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Feb 2026 14:58:45 +0000 https://status.tradersconnect.com/incident/cmm0qdlsd00mk31y1nnqyv7pd https://status.tradersconnect.com/incident/cmm0qdlsd00mk31y1nnqyv7pd Tradelocker connection issues Type: Incident Duration: 59 minutes Affected Components: TradeLocker Connector Jan 19, 16:25:03 GMT+0 - Investigating - We are currently investigating this incident. Jan 19, 17:23:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 59 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>16:25:03</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>17:23:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 19 Jan 2026 16:25:03 +0000 https://status.tradersconnect.com/incident/cmkldlwqj09qk80v8noiot9al https://status.tradersconnect.com/incident/cmkldlwqj09qk80v8noiot9al cTrader API issues Type: Incident Duration: 7 hours and 25 minutes Affected Components: cTrader Connector Jan 13, 00:47:18 GMT+0 - Identified - We're seeing issues on the cTrader API currently, this issue comes from cTrader's side. We have informed their support team and are currently waiting for an update. Jan 13, 08:12:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 25 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>00:47:18</var> GMT+0</small><br><strong>Identified</strong> - We're seeing issues on the cTrader API currently, this issue comes from cTrader's side. We have informed their support team and are currently waiting for an update..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>08:12:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 13 Jan 2026 00:47:18 +0000 https://status.tradersconnect.com/incident/cmkbvgus5018jkzk8sraifj6t https://status.tradersconnect.com/incident/cmkbvgus5018jkzk8sraifj6t Analytics delays Type: Incident Duration: 1 hour and 28 minutes Affected Components: Internal API Dec 11, 16:19:55 GMT+0 - Resolved - This incident has been resolved. Dec 11, 14:52:13 GMT+0 - Investigating - We're currently seeing delays with our analytics data. These delays are impacting analytics only, not the trade copier. Dec 11, 15:28:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 28 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>16:19:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>14:52:13</var> GMT+0</small><br><strong>Investigating</strong> - We're currently seeing delays with our analytics data. These delays are impacting analytics only, not the trade copier..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>15:28:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 11 Dec 2025 14:52:13 +0000 https://status.tradersconnect.com/incident/cmj1k4b6e00ovbf5gz8fxs5ms https://status.tradersconnect.com/incident/cmj1k4b6e00ovbf5gz8fxs5ms Account connection errors Type: Incident Duration: 12 hours and 8 minutes Affected Components: MetaTrader 5, MetaTrader 4 Dec 11, 11:38:46 GMT+0 - Resolved - This incident has been resolved. Dec 10, 23:30:55 GMT+0 - Investigating - We're seeing an increased rate of account connection errors since swap ours. Our development team are working on the issue. Dec 11, 00:35:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 12 hours and 8 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>11:38:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>23:30:55</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing an increased rate of account connection errors since swap ours. Our development team are working on the issue..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>00:35:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 10 Dec 2025 23:30:55 +0000 https://status.tradersconnect.com/incident/cmj0n7hyr02t299ade2z2bi4j https://status.tradersconnect.com/incident/cmj0n7hyr02t299ade2z2bi4j Live Chat outage Type: Incident Duration: 31 minutes Affected Components: Support Channels Dec 5, 09:02:52 GMT+0 - Investigating - We're currently seeing an issue with our Live Chat software due to an outage at Cloudflare. Dec 5, 09:05:18 GMT+0 - Identified - The issue is due to a Cloudflare outage beyond our control. We're waiting for the service to resume. Dec 5, 09:19:41 GMT+0 - Monitoring - Cloudflare appears to have recovered and our live chat services are working again. Dec 5, 09:33:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 31 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:02:52</var> GMT+0</small><br><strong>Investigating</strong> - We're currently seeing an issue with our Live Chat software due to an outage at Cloudflare..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:05:18</var> GMT+0</small><br><strong>Identified</strong> - The issue is due to a Cloudflare outage beyond our control. We're waiting for the service to resume..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:19:41</var> GMT+0</small><br><strong>Monitoring</strong> - Cloudflare appears to have recovered and our live chat services are working again..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:33:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 5 Dec 2025 09:02:52 +0000 https://status.tradersconnect.com/incident/cmismzxac07d8vakzxghnrl7x https://status.tradersconnect.com/incident/cmismzxac07d8vakzxghnrl7x Tradelocker BETA Connections Type: Incident Duration: 22 hours and 33 minutes Affected Components: TradeLocker Connector Nov 6, 12:21:00 GMT+0 - Investigating - **Incident Summary:** We are currently experiencing issues with our TradeLocker BETA connectors. **Current Status:** The issue has been identified as originating from TradeLocker’s side. Our team has already contacted TradeLocker Support and we are awaiting their response. We will continue to monitor the situation closely and provide updates as soon as more information becomes available. Nov 6, 15:57:27 GMT+0 - Monitoring - The situation with Tradelocker has improved, we're monitoring the performance closely. Nov 7, 10:53:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 hours and 33 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:21:00</var> GMT+0</small><br><strong>Investigating</strong> - **Incident Summary:** We are currently experiencing issues with our TradeLocker BETA connectors. **Current Status:** The issue has been identified as originating from TradeLocker’s side. Our team has already contacted TradeLocker Support and we are awaiting their response. We will continue to monitor the situation closely and provide updates as soon as more information becomes available..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:57:27</var> GMT+0</small><br><strong>Monitoring</strong> - The situation with Tradelocker has improved, we're monitoring the performance closely..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:53:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 6 Nov 2025 12:21:00 +0000 https://status.tradersconnect.com/incident/cmhneb0lg049pdc74z7wk8cje https://status.tradersconnect.com/incident/cmhneb0lg049pdc74z7wk8cje MT5 Replication issues Type: Incident Duration: 2 hours and 7 minutes Affected Components: MetaTrader 5 Sep 17, 08:29:55 GMT+0 - Investigating - We're seeing reports of MT5 trades failing to copy, the developers are investigating the root cause. Sep 17, 09:51:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 17, 10:36:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>08:29:55</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing reports of MT5 trades failing to copy, the developers are investigating the root cause..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>09:51:43</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>10:36:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 17 Sep 2025 08:29:55 +0000 https://status.tradersconnect.com/incident/cmfnq18vr001tlhxac0owudo4 https://status.tradersconnect.com/incident/cmfnq18vr001tlhxac0owudo4 Scheduled Platform Maintenance Type: Maintenance Duration: 49 minutes Affected Components: Web App, Web App, Internal API Sep 12, 21:18:08 GMT+0 - Identified - Maintenance is now in progress. Sep 12, 21:00:00 GMT+0 - Identified - Scheduled Platform Maintenance We will be performing maintenance to prepare for a major release. During this window, trade copying services may be briefly disrupted. Normal service will resume within 60 minutes. This release re-introduces a highly requested connection feature that many of you have been waiting for. We’re excited to bring it back, stay tuned! 🚀 Sep 12, 22:07:27 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 49 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>21:18:08</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled Platform Maintenance We will be performing maintenance to prepare for a major release. During this window, trade copying services may be briefly disrupted. Normal service will resume within 60 minutes. This release re-introduces a highly requested connection feature that many of you have been waiting for. We’re excited to bring it back, stay tuned! 🚀.</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>22:07:27</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 12 Sep 2025 21:00:00 +0000 https://status.tradersconnect.com/maintenance/cmfgyhrm4000cxkjv8hh5tx8j https://status.tradersconnect.com/maintenance/cmfgyhrm4000cxkjv8hh5tx8j cTrader API issues Type: Incident Duration: 3 hours Affected Components: cTrader API Aug 1, 13:26:19 GMT+0 - Identified - We're experiencing issues with the cTrader API resulting in trades not being copied. The issue is on cTraders's side, and we have informed their support team. This appears to be affecting selected brokers only and we are waiting for further confirmation from cTrader's support team. Aug 1, 16:26:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>13:26:19</var> GMT+0</small><br><strong>Identified</strong> - We're experiencing issues with the cTrader API resulting in trades not being copied. The issue is on cTraders's side, and we have informed their support team. This appears to be affecting selected brokers only and we are waiting for further confirmation from cTrader's support team..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>16:26:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 1 Aug 2025 13:26:19 +0000 https://status.tradersconnect.com/incident/cmdsuxe6u00ji13k33jn0983c https://status.tradersconnect.com/incident/cmdsuxe6u00ji13k33jn0983c TradeLocker Master BETA Type: Incident Duration: 4 minutes Affected Components: TradeLocker Connector Jul 23, 00:48:09 GMT+0 - Resolved - This incident has been resolved. Jul 23, 00:44:23 GMT+0 - Investigating - We're currently seeing issues connecting accounts on our TradeLocker BETA connector. This is affecting users who have connected TradeLocker accounts to the BETA connector for master use. The issue is coming from TradeLockers side, we have informed their support team and we're waiting for a response. As soon as their service recovers the accounts will be reconnected. Jul 23, 00:46:10 GMT+0 - Monitoring - TradeLocker BETA accounts are now connected again. We're monitoring the situation closely. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>00:48:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>00:44:23</var> GMT+0</small><br><strong>Investigating</strong> - We're currently seeing issues connecting accounts on our TradeLocker BETA connector. This is affecting users who have connected TradeLocker accounts to the BETA connector for master use. The issue is coming from TradeLockers side, we have informed their support team and we're waiting for a response. As soon as their service recovers the accounts will be reconnected..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>00:46:10</var> GMT+0</small><br><strong>Monitoring</strong> - TradeLocker BETA accounts are now connected again. We're monitoring the situation closely..</p> ]]> Wed, 23 Jul 2025 00:44:23 +0000 https://status.tradersconnect.com/incident/cmdf8qvhl0025usri04ew6qqu https://status.tradersconnect.com/incident/cmdf8qvhl0025usri04ew6qqu Platform improvements Type: Maintenance Duration: 5 hours Affected Components: Web App, Internal API Jul 19, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 19, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 19, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 19 Jul 2025 08:00:00 +0000 https://status.tradersconnect.com/maintenance/cmd9w2qya000330hpokc1rmx8 https://status.tradersconnect.com/maintenance/cmd9w2qya000330hpokc1rmx8 Connection interruption Type: Incident Duration: 2 hours and 8 minutes Jul 2, 06:01:00 GMT+0 - Investigating - We're seeing a high rate of account connection errors. We're currently investigating. Jul 2, 07:50:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 2, 07:25:59 GMT+0 - Identified - This incident is affecting a small number of MetaTrader dediccated environments. Our team are still working to resolve the issue. Jul 2, 08:08:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 8 minutes

<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing a high rate of account connection errors. We're currently investigating..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>07:50:54</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>07:25:59</var> GMT+0</small><br><strong>Identified</strong> - This incident is affecting a small number of MetaTrader dediccated environments. Our team are still working to resolve the issue..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>08:08:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Jul 2025 06:01:00 +0000 https://status.tradersconnect.com/incident/cmcllfae4001611njqbyrspbr https://status.tradersconnect.com/incident/cmcllfae4001611njqbyrspbr MetaTrader connection issues Type: Incident Duration: 2 hours and 38 minutes Jun 23, 16:51:04 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 23, 16:36:44 GMT+0 - Investigating - We are currently investigating this incident. Jun 23, 19:14:47 GMT+0 - Resolved - **Start:** 16:28:15 UTC **End:** 16:44:15 UTC **Duration:** \~16 minutes **Summary:** Between 16:28 and 16:44 UTC, we experienced a service disruption affecting all MetaTrader 4 and MetaTrader 5 connections. This was caused by an unexpected outage from one of our Internet Service Providers (ISPs), which impacted routing to our primary firewall. **What Happened:** At 16:28 UTC, our monitoring systems detected a loss of connectivity due to a failure in our primary ISP. This triggered an automatic failover to our backup ISP, but the switchover took approximately 15 minutes to complete—longer than expected. During the failover window, our development team began implementing our disaster recovery (DR) plan, including preparing to migrate MetaTrader connectors to our backup datacenter. However, as connectivity was restored via the secondary route to our main site, the DR migration was halted and operations continued using the backup ISP at the primary datacenter. **Current Status:** All services were restored as of 17:44 UTC and are currently operating normally via the backup ISP. **Next Steps:** * Our networking team is actively investigating the root cause of the ISP outage. * We’re also reviewing why the failover process took longer than expected. * We’re in communication with the ISP to gain further insight into the disruption. We apologise for the inconvenience caused and appreciate your patience while we work to prevent similar issues in the future. — The Traders Connect Team Type: Incident

Duration: 2 hours and 38 minutes

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>16:51:04</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>16:36:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>19:14:47</var> GMT+0</small><br><strong>Resolved</strong> - **Start:** 16:28:15 UTC **End:** 16:44:15 UTC **Duration:** \~16 minutes **Summary:** Between 16:28 and 16:44 UTC, we experienced a service disruption affecting all MetaTrader 4 and MetaTrader 5 connections. This was caused by an unexpected outage from one of our Internet Service Providers (ISPs), which impacted routing to our primary firewall. **What Happened:** At 16:28 UTC, our monitoring systems detected a loss of connectivity due to a failure in our primary ISP. This triggered an automatic failover to our backup ISP, but the switchover took approximately 15 minutes to complete—longer than expected. During the failover window, our development team began implementing our disaster recovery (DR) plan, including preparing to migrate MetaTrader connectors to our backup datacenter. However, as connectivity was restored via the secondary route to our main site, the DR migration was halted and operations continued using the backup ISP at the primary datacenter. **Current Status:** All services were restored as of 17:44 UTC and are currently operating normally via the backup ISP. **Next Steps:** * Our networking team is actively investigating the root cause of the ISP outage. * We’re also reviewing why the failover process took longer than expected. * We’re in communication with the ISP to gain further insight into the disruption. We apologise for the inconvenience caused and appreciate your patience while we work to prevent similar issues in the future. — The Traders Connect Team.</p> ]]> Mon, 23 Jun 2025 16:36:44 +0000 https://status.tradersconnect.com/incident/cmc9bk1nt001kji291sen5e6h https://status.tradersconnect.com/incident/cmc9bk1nt001kji291sen5e6h MetaTrader connection errors Type: Incident Duration: 2 hours and 3 minutes Jun 10, 07:19:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 06:11:32 GMT+0 - Investigating - We are currently investigating some connection errors affecting a small number of MT4 and MT5 accounts. Jun 10, 06:42:09 GMT+0 - Identified - The developers have identified the issue and we're working on a fix. Jun 10, 08:14:02 GMT+0 - Resolved - The incident is now resolved. We experienced a connectivity issue due to a loss of connection to two of our core switches at the Equinix datacenter. This resulted in some nodes losing internet connectivity. Our team responded immediately and migrated affected nodes to our backup core network. Connectivity has since been restored and remains stable. We are actively working with Equinix to identify the root cause of the core switch failure and will provide further updates as necessary. Thank you for your patience and understanding. Type: Incident

Duration: 2 hours and 3 minutes

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>07:19:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>06:11:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating some connection errors affecting a small number of MT4 and MT5 accounts..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>06:42:09</var> GMT+0</small><br><strong>Identified</strong> - The developers have identified the issue and we're working on a fix..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>08:14:02</var> GMT+0</small><br><strong>Resolved</strong> - The incident is now resolved. We experienced a connectivity issue due to a loss of connection to two of our core switches at the Equinix datacenter. This resulted in some nodes losing internet connectivity. Our team responded immediately and migrated affected nodes to our backup core network. Connectivity has since been restored and remains stable. We are actively working with Equinix to identify the root cause of the core switch failure and will provide further updates as necessary. Thank you for your patience and understanding..</p> ]]> Tue, 10 Jun 2025 06:11:32 +0000 https://status.tradersconnect.com/incident/cmbq4hy7i0006bln4bt8xqo57 https://status.tradersconnect.com/incident/cmbq4hy7i0006bln4bt8xqo57 Internal retry delays Type: Incident Duration: 49 minutes Affected Components: Internal API Jun 3, 15:42:13 GMT+0 - Investigating - We’re currently experiencing delays in our Internal Trade Retry system. Our engineering team is actively investigating and working to restore normal performance. All other services remain operational. We’ll provide the next update within 30 minutes or as soon as we have more information. Jun 3, 16:18:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 3, 16:30:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>15:42:13</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently experiencing delays in our Internal Trade Retry system. Our engineering team is actively investigating and working to restore normal performance. All other services remain operational. We’ll provide the next update within 30 minutes or as soon as we have more information..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:18:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:30:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Jun 2025 15:42:13 +0000 https://status.tradersconnect.com/incident/cmbgoswfa0001xp32uuklvvwr https://status.tradersconnect.com/incident/cmbgoswfa0001xp32uuklvvwr IC Markets MT5 servers down Type: Incident Duration: 2 hours and 38 minutes Jun 3, 13:53:03 GMT+0 - Investigating - We're seeing IC Markets MT5 servers currently down, this is affecting many users who have accounts on IC Markets. Please reach out to IC Markets directly with questions. Jun 3, 13:53:30 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 3, 14:23:17 GMT+0 - Resolved - This incident has been resolved. Jun 3, 15:39:11 GMT+0 - Identified - We're still seeing a large number of connection issues to IC Markets servers. The developers are monitoring. Jun 3, 16:30:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 38 minutes

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>13:53:03</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing IC Markets MT5 servers currently down, this is affecting many users who have accounts on IC Markets. Please reach out to IC Markets directly with questions..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>13:53:30</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>14:23:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>15:39:11</var> GMT+0</small><br><strong>Identified</strong> - We're still seeing a large number of connection issues to IC Markets servers. The developers are monitoring..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:30:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Jun 2025 13:53:03 +0000 https://status.tradersconnect.com/incident/cmbgkwimz000nwg5pguitcqh6 https://status.tradersconnect.com/incident/cmbgkwimz000nwg5pguitcqh6 MatchTrader Connector Issues Type: Incident Duration: 1 hour and 45 minutes Affected Components: MatchTrader Connector May 23, 12:04:40 GMT+0 - Resolved - This incident has been resolved. May 23, 10:19:17 GMT+0 - Investigating - We’re currently investigating an issue with our MatchTrader connector where some master trade events are not being received as expected. This is causing certain trade actions to be missed in some cases. Our development team is actively looking into the root cause, and we’ll provide further updates as we learn more. Thank you for your patience and understanding. May 23, 11:24:38 GMT+0 - Monitoring - We’ve identified the cause of the issue affecting our MatchTrader connector. Earlier today, MatchTrader experienced an issue on their API which caused our connector to lose connection with some accounts. When this occurred, our connector was unable to automatically reconnect, resulting in missed master trade events. Our developers implemented a fix and restarted the MatchTrader connectors. All connections are now restored and stable. The team is continuing to investigate the root cause in depth and is working on a long-term solution to ensure this does not happen again. Thank you for your patience and understanding. Type: Incident

Duration: 1 hour and 45 minutes

Affected Components:

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>12:04:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>10:19:17</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently investigating an issue with our MatchTrader connector where some master trade events are not being received as expected. This is causing certain trade actions to be missed in some cases. Our development team is actively looking into the root cause, and we’ll provide further updates as we learn more. Thank you for your patience and understanding..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>11:24:38</var> GMT+0</small><br><strong>Monitoring</strong> - We’ve identified the cause of the issue affecting our MatchTrader connector. Earlier today, MatchTrader experienced an issue on their API which caused our connector to lose connection with some accounts. When this occurred, our connector was unable to automatically reconnect, resulting in missed master trade events. Our developers implemented a fix and restarted the MatchTrader connectors. All connections are now restored and stable. The team is continuing to investigate the root cause in depth and is working on a long-term solution to ensure this does not happen again. Thank you for your patience and understanding..</p> ]]> Fri, 23 May 2025 10:19:17 +0000 https://status.tradersconnect.com/incident/cmb0nf8k3001vtldrncphib5y https://status.tradersconnect.com/incident/cmb0nf8k3001vtldrncphib5y Intermittent network issues Type: Incident Duration: 5 hours and 42 minutes May 21, 22:25:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 21, 19:42:16 GMT+0 - Investigating - We're seeing an issue on our internal network effecting MT4 and MT5 connections. The developers are investigating. May 21, 21:52:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 21, 23:39:35 GMT+0 - Identified - We’re currently still experiencing intermittent network issues affecting our infrastructure on Google Cloud. Our development team is actively investigating the root cause and working hard to implement a resolution. **Impact:** * Some users may encounter false connection errors * Minor delays in trade execution may occur We understand how important stability is to your trading experience and appreciate your patience as we work to fully resolve this issue. We’ll continue to provide updates as we learn more. May 22, 00:25:58 GMT+0 - Monitoring - We’ve identified the root cause of the intermittent network issues on our Google Cloud infrastructure and have implemented a fix. Initial results are positive, and we are closely monitoring the situation to ensure full stability. Thank you for your patience and understanding while our team worked to resolve this. We’ll post a final update once we’ve confirmed the issue is fully resolved. May 22, 01:23:50 GMT+0 - Resolved - The recent intermittent network issues have now been fully resolved. **Root Cause:** The issue was caused by a flapping fibre connection between our Google Cloud Platform and Private Cloud platform. This instability intermittently routed connections through a bad path, resulting in failed attempts that would only succeed upon retry. This led to false connection errors and occasional trading latency of a few seconds. We sincerely apologise for the disruption and want to assure all of our users that our team was fully dedicated to identifying and fixing the problem as quickly as possible. Thank you for your patience and continued trust. Type: Incident

Duration: 5 hours and 42 minutes

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>22:25:25</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>19:42:16</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing an issue on our internal network effecting MT4 and MT5 connections. The developers are investigating..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>21:52:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>23:39:35</var> GMT+0</small><br><strong>Identified</strong> - We’re currently still experiencing intermittent network issues affecting our infrastructure on Google Cloud. Our development team is actively investigating the root cause and working hard to implement a resolution. **Impact:** * Some users may encounter false connection errors * Minor delays in trade execution may occur We understand how important stability is to your trading experience and appreciate your patience as we work to fully resolve this issue. We’ll continue to provide updates as we learn more..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>00:25:58</var> GMT+0</small><br><strong>Monitoring</strong> - We’ve identified the root cause of the intermittent network issues on our Google Cloud infrastructure and have implemented a fix. Initial results are positive, and we are closely monitoring the situation to ensure full stability. Thank you for your patience and understanding while our team worked to resolve this. We’ll post a final update once we’ve confirmed the issue is fully resolved..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>01:23:50</var> GMT+0</small><br><strong>Resolved</strong> - The recent intermittent network issues have now been fully resolved. **Root Cause:** The issue was caused by a flapping fibre connection between our Google Cloud Platform and Private Cloud platform. This instability intermittently routed connections through a bad path, resulting in failed attempts that would only succeed upon retry. This led to false connection errors and occasional trading latency of a few seconds. We sincerely apologise for the disruption and want to assure all of our users that our team was fully dedicated to identifying and fixing the problem as quickly as possible. Thank you for your patience and continued trust..</p> ]]> Wed, 21 May 2025 19:42:16 +0000 https://status.tradersconnect.com/incident/cmaycnje0003sq1m9ppl45ozk https://status.tradersconnect.com/incident/cmaycnje0003sq1m9ppl45ozk MetaTrader Network Infrastructure Type: Maintenance Duration: 8 hours and 19 minutes Apr 12, 07:00:00 GMT+0 - Identified - **Date:** Saturday, 12th April 2025 **Time:** 07:00 UTC to 11:00 UTC **Duration:** 4 hours As part of our ongoing commitment to system reliability and performance, our engineering team will be conducting essential maintenance on our MetaTrader infrastructure. This operation involves a staged update to our internal network, during which up to 50% of network capacity will be temporarily offline. While we are implementing safeguards to minimise disruption, users may experience intermittent connectivity issues with MetaTrader 4 and MetaTrader 5 accounts during the maintenance window. This may result in delayed or missed trade actions. We apologise for any inconvenience this may cause and appreciate your patience as we work to enhance the stability and performance of our systems. Apr 12, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 12, 15:18:52 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 8 hours and 19 minutes

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Date:** Saturday, 12th April 2025 **Time:** 07:00 UTC to 11:00 UTC **Duration:** 4 hours As part of our ongoing commitment to system reliability and performance, our engineering team will be conducting essential maintenance on our MetaTrader infrastructure. This operation involves a staged update to our internal network, during which up to 50% of network capacity will be temporarily offline. While we are implementing safeguards to minimise disruption, users may experience intermittent connectivity issues with MetaTrader 4 and MetaTrader 5 accounts during the maintenance window. This may result in delayed or missed trade actions. We apologise for any inconvenience this may cause and appreciate your patience as we work to enhance the stability and performance of our systems..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>15:18:52</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 12 Apr 2025 07:00:00 +0000 https://status.tradersconnect.com/maintenance/cm9bv6mnp003izr9lpjhpf3eh https://status.tradersconnect.com/maintenance/cm9bv6mnp003izr9lpjhpf3eh Issues loading analytics + frontend Type: Incident Duration: 32 minutes Affected Components: Web App, Internal API Apr 3, 11:05:25 GMT+0 - Investigating - We're currently experiencing issues loading the application frontend and analytics data. This is not affecting the trade copier. Apr 3, 11:37:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 32 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>11:05:25</var> GMT+0</small><br><strong>Investigating</strong> - We're currently experiencing issues loading the application frontend and analytics data. This is not affecting the trade copier..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>11:37:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 3 Apr 2025 11:05:25 +0000 https://status.tradersconnect.com/incident/cm9191z6e00f82f5jn6bh9opd https://status.tradersconnect.com/incident/cm9191z6e00f82f5jn6bh9opd MT5 Master trade issues Type: Incident Duration: 6 hours and 11 minutes Mar 24, 07:20:00 GMT+0 - Investigating - We experienced an issue with some master MT5 accounts missing trades this morning. The issue related to a MetaTrader change over the weekend which caused some master accounts to miss open trade positions. The developers have implemented a fix. This issue happened between 07:20 and 11:30 UTC. Mar 24, 11:30:00 GMT+0 - Resolved - This incident has been resolved. Mar 24, 13:31:29 GMT+0 - Resolved - This incident has been resolved. Mar 24, 12:00:30 GMT+0 - Identified - The development team will be performing an emergency restart of our MT5 connectors over the next 60 minutes. Your account will be disconnected for a short period. This is required in order to fully resolve the data issues we're seeing. Type: Incident

Duration: 6 hours and 11 minutes

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>07:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We experienced an issue with some master MT5 accounts missing trades this morning. The issue related to a MetaTrader change over the weekend which caused some master accounts to miss open trade positions. The developers have implemented a fix. This issue happened between 07:20 and 11:30 UTC..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>13:31:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>12:00:30</var> GMT+0</small><br><strong>Identified</strong> - The development team will be performing an emergency restart of our MT5 connectors over the next 60 minutes. Your account will be disconnected for a short period. This is required in order to fully resolve the data issues we're seeing..</p> ]]> Mon, 24 Mar 2025 07:20:00 +0000 https://status.tradersconnect.com/incident/cm8mzlr30007kjjf2660awqx7 https://status.tradersconnect.com/incident/cm8mzlr30007kjjf2660awqx7 Platform upgrades Type: Maintenance Duration: 5 hours Affected Components: Web App, cTrader Connector, Internal API, MatchTrader Connector Mar 15, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 07:00:00 GMT+0 - Identified - Our developers will be releasing major upgrades during this window. There may be intermittent outages during this time. Mar 15, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our developers will be releasing major upgrades during this window. There may be intermittent outages during this time. .</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 15 Mar 2025 07:00:00 +0000 https://status.tradersconnect.com/maintenance/cm89ucmgs001vi5g8rwehmvsc https://status.tradersconnect.com/maintenance/cm89ucmgs001vi5g8rwehmvsc cTrader backend restart (22:00 UK) Type: Maintenance Duration: 10 hours and 30 minutes Affected Components: cTrader Connector Mar 11, 11:44:42 GMT+0 - Identified - The initial work has been completed. The developers will release the fix for the Fixed StopLoss + Fixed TakeProfit at 22:00 UK. Mar 11, 11:40:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 22:00:00 GMT+0 - Identified - Our developers need to restart our cTrader backend due to a critical bug causing trades to not be copied if they contain a Stop Loss or Take Profit. This fix will fix 90% of issues, however Fixed StopLoss and Fixed TakeProfit may continue to experience issues. The developers cannot release the fix for the remaining 10% until swap hours (22:00 UK). Please note during this time your cTrader account will be reconnected. The process should take no more than 30 seconds for your account. Mar 11, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 22:10:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 hours and 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>11:44:42</var> GMT+0</small><br><strong>Identified</strong> - The initial work has been completed. The developers will release the fix for the Fixed StopLoss + Fixed TakeProfit at 22:00 UK..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>11:40:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our developers need to restart our cTrader backend due to a critical bug causing trades to not be copied if they contain a Stop Loss or Take Profit. This fix will fix 90% of issues, however Fixed StopLoss and Fixed TakeProfit may continue to experience issues. The developers cannot release the fix for the remaining 10% until swap hours (22:00 UK). Please note during this time your cTrader account will be reconnected. The process should take no more than 30 seconds for your account..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 11 Mar 2025 22:00:00 +0000 https://status.tradersconnect.com/maintenance/cm84efj67005ffy6bldbieuo8 https://status.tradersconnect.com/maintenance/cm84efj67005ffy6bldbieuo8 Internal trade manager incident Type: Incident Duration: 37 minutes Affected Components: Internal API Mar 7, 08:56:49 GMT+0 - Resolved - This incident has been resolved. Mar 7, 08:19:50 GMT+0 - Investigating - We are currently investigating this incident. Mar 7, 08:32:16 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 37 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:56:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:19:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:32:16</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 7 Mar 2025 08:19:50 +0000 https://status.tradersconnect.com/incident/cm7yi917l000tf3b8usvlotpl https://status.tradersconnect.com/incident/cm7yi917l000tf3b8usvlotpl MT4 Connection Type: Incident Duration: 11 minutes Mar 4, 06:16:17 GMT+0 - Resolved - We experienced a disruption affecting our MetaTrader 4 services due to an issue with Google Cloud. Our entire MetaTrader 4 cluster was unexpectedly restarted by Google Cloud, causing connection issues for all users on this cluster. Our team was immediately alerted and took swift action to migrate affected accounts to an alternative cluster, restoring stability. The incident has now been fully resolved, and all services are functioning as expected. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please reach out to our support team. Mar 4, 05:38:00 GMT+0 - Investigating - We're currently investigating an issue with our MetaTrader 4 connections. The developers are aware and are on the case. Type: Incident

Duration: 11 minutes

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>06:16:17</var> GMT+0</small><br><strong>Resolved</strong> - We experienced a disruption affecting our MetaTrader 4 services due to an issue with Google Cloud. Our entire MetaTrader 4 cluster was unexpectedly restarted by Google Cloud, causing connection issues for all users on this cluster. Our team was immediately alerted and took swift action to migrate affected accounts to an alternative cluster, restoring stability. The incident has now been fully resolved, and all services are functioning as expected. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please reach out to our support team..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>05:38:00</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating an issue with our MetaTrader 4 connections. The developers are aware and are on the case..</p> ]]> Tue, 4 Mar 2025 05:38:00 +0000 https://status.tradersconnect.com/incident/cm7u33w3l000311b1iuzbhgc6 https://status.tradersconnect.com/incident/cm7u33w3l000311b1iuzbhgc6 Backend upgrades Type: Maintenance Duration: 3 hours and 55 minutes Affected Components: Internal API Mar 1, 11:55:20 GMT+0 - Completed - Maintenance has completed successfully. Mar 1, 08:00:00 GMT+0 - Identified - We will be deploying backend changes during this time. We expect minor downtime for the copier as services are released. Mar 1, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours and 55 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:55:20</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be deploying backend changes during this time. We expect minor downtime for the copier as services are released..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 1 Mar 2025 08:00:00 +0000 https://status.tradersconnect.com/maintenance/cm7pwaayf007fyikr3572s5dk https://status.tradersconnect.com/maintenance/cm7pwaayf007fyikr3572s5dk TradeLocker API issues Type: Incident Duration: 49 minutes Affected Components: TradeLocker Connector Feb 18, 16:23:54 GMT+0 - Resolved - This incident has been resolved. Feb 18, 15:35:09 GMT+0 - Identified - It appears the TradeLocker API is facing issues. Our developers have checked, however the issue appears to be coming from the TradeLocker API directly. For further information please contact TradeLocker. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>16:23:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>15:35:09</var> GMT+0</small><br><strong>Identified</strong> - It appears the TradeLocker API is facing issues. Our developers have checked, however the issue appears to be coming from the TradeLocker API directly. For further information please contact TradeLocker..</p> ]]> Tue, 18 Feb 2025 15:35:09 +0000 https://status.tradersconnect.com/incident/cm7anbdi1002x7eytwpac9u7v https://status.tradersconnect.com/incident/cm7anbdi1002x7eytwpac9u7v Ingestion improvement Type: Maintenance Duration: 1 hour Affected Components: Internal API Feb 8, 12:15:00 GMT+0 - Completed - Maintenance has completed successfully Feb 8, 11:15:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 11:15:00 GMT+0 - Identified - We're releasing a new version of our data ingestion for MetaTrader during this time. This release will help combat a rare partial close issue causing the trade to fully close instead. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Identified</strong> - We're releasing a new version of our data ingestion for MetaTrader during this time. This release will help combat a rare partial close issue causing the trade to fully close instead..</p> ]]> Sat, 8 Feb 2025 11:15:00 +0000 https://status.tradersconnect.com/maintenance/cm6w3aafm0008vnmjsjq8r99u https://status.tradersconnect.com/maintenance/cm6w3aafm0008vnmjsjq8r99u MatchTrader Connection issues Type: Incident Duration: 1 hour and 44 minutes Affected Components: MatchTrader Connector Feb 4, 14:08:38 GMT+0 - Investigating - We're experiencing issues connecting to some MatchTrader accounts. We're investigating the cause. Feb 4, 14:34:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 4, 14:46:08 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 4, 15:12:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 4, 15:52:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 44 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>14:08:38</var> GMT+0</small><br><strong>Investigating</strong> - We're experiencing issues connecting to some MatchTrader accounts. We're investigating the cause..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>14:34:55</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>14:46:08</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>15:12:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>15:52:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 4 Feb 2025 14:08:38 +0000 https://status.tradersconnect.com/incident/cm6qk26d2000311y18b3df9uc https://status.tradersconnect.com/incident/cm6qk26d2000311y18b3df9uc MetaTrader version upgrade Type: Maintenance Duration: 1 hour Jan 19, 10:30:00 GMT+0 - Identified - We will be upgrading our MetaTrader 4 and 5 terminal versions during this time. You may see a brief disconnect of your trading account. Jan 19, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 19, 10:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading our MetaTrader 4 and 5 terminal versions during this time. You may see a brief disconnect of your trading account..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>10:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 19 Jan 2025 10:30:00 +0000 https://status.tradersconnect.com/maintenance/cm63h2umi006p2pm6u8a4wt1q https://status.tradersconnect.com/maintenance/cm63h2umi006p2pm6u8a4wt1q Backend updates Type: Maintenance Duration: 13 minutes Affected Components: Internal API Nov 9, 19:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 9, 19:30:01 GMT+0 - Identified - Maintenance is now in progress Nov 9, 19:42:48 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 13 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>19:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>19:42:48</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 9 Nov 2024 19:30:00 +0000 https://status.tradersconnect.com/maintenance/cm3ajqu4f008g14mq92ftxhtx https://status.tradersconnect.com/maintenance/cm3ajqu4f008g14mq92ftxhtx MatchTrader BETA Type: Maintenance Duration: 3 hours and 14 minutes Affected Components: DXTrade Connector, Marketing Site, Web App, TradeLocker Connector, cTrader Connector, Internal API, Documentation Site, Web App, MatchTrader Connector Nov 2, 05:03:05 GMT+0 - Identified - Maintenance is now in progress. Nov 2, 08:17:35 GMT+0 - Completed - Maintenance has completed successfully. Nov 2, 05:00:00 GMT+0 - Identified - We will be releasing our brand-new **MatchTrader platform integration** into **private BETA**! **Maintenance Window Details:** • **Date:** November 2nd, 2024 • **Time:** 05:00 to 11:00 UTC **Impact:** During this maintenance window, aspects of the platform may experience intermittent availability as we deploy and configure various backend services. We anticipate minimal impact for users, but you may notice temporary fluctuations in service. **Beta Release Details:** Once the deployment is complete, users accepted into our private BETA program will have early access to the MatchTrader integration. Thank you for your patience and understanding as we roll out this exciting new addition! Type: Maintenance

Duration: 3 hours and 14 minutes

Affected Components: , , , , , , , ,

<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:03:05</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:17:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be releasing our brand-new **MatchTrader platform integration** into **private BETA**! **Maintenance Window Details:** • **Date:** November 2nd, 2024 • **Time:** 05:00 to 11:00 UTC **Impact:** During this maintenance window, aspects of the platform may experience intermittent availability as we deploy and configure various backend services. We anticipate minimal impact for users, but you may notice temporary fluctuations in service. **Beta Release Details:** Once the deployment is complete, users accepted into our private BETA program will have early access to the MatchTrader integration. Thank you for your patience and understanding as we roll out this exciting new addition!.</p> ]]> Sat, 2 Nov 2024 05:00:00 +0000 https://status.tradersconnect.com/maintenance/cm2uibkg0001ebiylyeqx8pbg https://status.tradersconnect.com/maintenance/cm2uibkg0001ebiylyeqx8pbg Platform updates Type: Maintenance Duration: 2 hours Affected Components: cTrader Connector Oct 26, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 26, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 26, 05:00:00 GMT+0 - Identified - The development team will be releasing updates to our platform backend during this window. These updates will provide performance improvements. **Maintenance time:** 05:00 to 07:00 UTC **Maintenance duration:** The window will last for a maximum of 2 hours. **Services affected:** During this, we will release changes to the following services. * Dedicated Environments * cTrader Connector We expect a brief disruption for any accounts connected either via cTrader or our MetaTrader dedicated environments. **Explanation:** The developers have been hard at work making improvements to both our dedicated environment backend as well as our cTrader connector. Both changes will improve the stability of the platform. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - The development team will be releasing updates to our platform backend during this window. These updates will provide performance improvements. **Maintenance time:** 05:00 to 07:00 UTC **Maintenance duration:** The window will last for a maximum of 2 hours. **Services affected:** During this, we will release changes to the following services. * Dedicated Environments * cTrader Connector We expect a brief disruption for any accounts connected either via cTrader or our MetaTrader dedicated environments. **Explanation:** The developers have been hard at work making improvements to both our dedicated environment backend as well as our cTrader connector. Both changes will improve the stability of the platform..</p> ]]> Sat, 26 Oct 2024 05:00:00 +0000 https://status.tradersconnect.com/maintenance/cm2op4v4u0016s7nlfrav9twb https://status.tradersconnect.com/maintenance/cm2op4v4u0016s7nlfrav9twb Analytics backend improvements Type: Maintenance Duration: 2 hours Affected Components: Internal API Oct 5, 19:00:00 GMT+0 - Identified - We will be releasing an improvement to our analytics backend during this time. Oct 5, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 5, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be releasing an improvement to our analytics backend during this time..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 5 Oct 2024 19:00:00 +0000 https://status.tradersconnect.com/maintenance/cm1wcvp2f000125ddby9qp4db https://status.tradersconnect.com/maintenance/cm1wcvp2f000125ddby9qp4db MT4 Backend restart Type: Maintenance Duration: 30 minutes Sep 25, 21:00:00 GMT+0 - Identified - We will be restarting our MetaTrader 4 backend at 22:00 UK (21:00 UTC) this evening. This is required in order to handle an issue causing duplicate partial close events coming from MT4 servers, in turn, causing partial closes to execute twice on the slave instead of once. The restart will cause your MT4 account to disconnect for approximately 60 seconds. Sep 25, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 25, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be restarting our MetaTrader 4 backend at 22:00 UK (21:00 UTC) this evening. This is required in order to handle an issue causing duplicate partial close events coming from MT4 servers, in turn, causing partial closes to execute twice on the slave instead of once. The restart will cause your MT4 account to disconnect for approximately 60 seconds..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 25 Sep 2024 21:00:00 +0000 https://status.tradersconnect.com/maintenance/cm1i643rb0017135xu0p7bgk4 https://status.tradersconnect.com/maintenance/cm1i643rb0017135xu0p7bgk4 TradeLocker Maintenance Type: Maintenance Duration: 5 hours Affected Components: TradeLocker Connector Sep 22, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 22, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 22, 07:00:00 GMT+0 - Identified - TradeLocker have scheduled maintenance during this period, and we expect TradeLocker accounts to be disconnected. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - TradeLocker have scheduled maintenance during this period, and we expect TradeLocker accounts to be disconnected..</p> ]]> Sun, 22 Sep 2024 07:00:00 +0000 https://status.tradersconnect.com/maintenance/cm1bugdqk00c9x4rl560p496j https://status.tradersconnect.com/maintenance/cm1bugdqk00c9x4rl560p496j Platform upgrades Type: Maintenance Duration: 32 minutes Affected Components: Web App, Internal API, Web App Sep 20, 21:31:42 GMT+0 - Completed - Maintenance has completed successfully. Sep 20, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 20, 21:00:00 GMT+0 - Identified - We are releasing some platform upgrades during this window, which may result in the app being inaccessible. We expect the downtime to be intermittent, and last no more than 1 hour in total. Type: Maintenance

Duration: 32 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>21:31:42</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are releasing some platform upgrades during this window, which may result in the app being inaccessible. We expect the downtime to be intermittent, and last no more than 1 hour in total..</p> ]]> Fri, 20 Sep 2024 21:00:00 +0000 https://status.tradersconnect.com/maintenance/cm1aychek002uzp3vq70vmfsd https://status.tradersconnect.com/maintenance/cm1aychek002uzp3vq70vmfsd Crypto Payment options Type: Maintenance Duration: 1 hour Affected Components: Web App, Internal API, Web App Aug 30, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 30, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 30, 17:00:00 GMT+0 - Identified - We will be releasing our brand new support for in-app cryptocurrency payments during this time. Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be releasing our brand new support for in-app cryptocurrency payments during this time..</p> ]]> Fri, 30 Aug 2024 17:00:00 +0000 https://status.tradersconnect.com/maintenance/cm0gq763d0005129vh2q5ohrn https://status.tradersconnect.com/maintenance/cm0gq763d0005129vh2q5ohrn DXTrade release Type: Maintenance Duration: 5 minutes Affected Components: DXTrade Connector Aug 14, 21:00:00 GMT+0 - Identified - We will be releasing a new version of our DXTrade connector at 22:00 UK time (swap hours). This contains an important bug fix relating to the copying of StopLoss and TakeProfit. Your DXTrade account connection will be interrupted for no more than 30 seconds whilst the connection is restarted. Aug 14, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 14, 21:05:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be releasing a new version of our DXTrade connector at 22:00 UK time (swap hours). This contains an important bug fix relating to the copying of StopLoss and TakeProfit. Your DXTrade account connection will be interrupted for no more than 30 seconds whilst the connection is restarted..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>21:05:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 14 Aug 2024 21:00:00 +0000 https://status.tradersconnect.com/maintenance/clzu1wn4i325481hioc8neda9ff https://status.tradersconnect.com/maintenance/clzu1wn4i325481hioc8neda9ff TradeLocker Private BETA Release Type: Maintenance Duration: 4 hours Affected Components: Web App, TradeLocker Connector, Internal API, Web App Aug 10, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 10, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 10, 15:00:00 GMT+0 - Identified - We are releasing our TradeLocker private BETA during this time. The release will impact our frontend, as well as multiple backend services, the platform may be disrupted during this time. We **do not** expect any trade copier actions to be missed for existing platforms. Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are releasing our TradeLocker private BETA during this time. The release will impact our frontend, as well as multiple backend services, the platform may be disrupted during this time. We **do not** expect any trade copier actions to be missed for existing platforms..</p> ]]> Sat, 10 Aug 2024 15:00:00 +0000 https://status.tradersconnect.com/maintenance/clzjhl6lt101364hiooj8ooiv1k https://status.tradersconnect.com/maintenance/clzjhl6lt101364hiooj8ooiv1k Platform upgrades Type: Maintenance Duration: 13 minutes Affected Components: cTrader Connector, Internal API May 18, 11:13:20 GMT+0 - Completed - Maintenance has completed successfully. May 18, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 18, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 13 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>11:13:20</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Sat, 18 May 2024 11:00:00 +0000 https://status.tradersconnect.com/maintenance/clwbzsiu732118b3n4zjb1oi5d https://status.tradersconnect.com/maintenance/clwbzsiu732118b3n4zjb1oi5d Backend platform upgrades Type: Maintenance Duration: 1 hour and 16 minutes Affected Components: Web App, cTrader Connector, Internal API May 4, 05:15:01 GMT+0 - Identified - Maintenance is now in progress May 4, 05:15:00 GMT+0 - Identified - Our team will be releasing multiple backend upgrades during this window. May 4, 06:30:47 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 16 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>05:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>05:15:00</var> GMT+0</small><br><strong>Identified</strong> - Our team will be releasing multiple backend upgrades during this window..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>06:30:47</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 4 May 2024 05:15:00 +0000 https://status.tradersconnect.com/maintenance/clvrndt3b474258azojols2wlz7 https://status.tradersconnect.com/maintenance/clvrndt3b474258azojols2wlz7 Platform upgrades Type: Maintenance Duration: 2 hours Apr 28, 09:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 28, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 28, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 28 Apr 2024 09:30:00 +0000 https://status.tradersconnect.com/maintenance/clvjbwhsl0966bhoi8los0v8f https://status.tradersconnect.com/maintenance/clvjbwhsl0966bhoi8los0v8f DXTrade & cTrader Improvements Type: Maintenance Duration: 2 hours Affected Components: Internal API, DXTrade Connector, cTrader Connector Apr 20, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 20, 10:00:00 GMT+0 - Identified - We will be releasing improvements and bug fixes to both our DXTrade and cTrader backend connectors during this time. Apr 20, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be releasing improvements and bug fixes to both our DXTrade and cTrader backend connectors during this time..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 20 Apr 2024 10:00:00 +0000 https://status.tradersconnect.com/maintenance/clv7x6zmm84640b6n21hltnrr2 https://status.tradersconnect.com/maintenance/clv7x6zmm84640b6n21hltnrr2 DXTrade BETA connector upgrade Type: Maintenance Duration: 30 minutes Affected Components: Internal API, DXTrade Connector Apr 18, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 18, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 18, 21:00:00 GMT+0 - Identified - Our developers will be releasing improvements to our DXTrade BETA connector during this time. We have been gathering feedback from users since our launch on Saturday, and will be releasing some big improvements this evening. **Bug fixes:** * Trades not closing when hitting SL if DXTrade is the master | Fixed * Trades executed from a DXTrade master pending order not being closed | Fixed * Analytics not updating when trades hit SL | Fixed **Improvements:** * Copier logs | Improved During the release we will be restarting multiple backend services, we expect the disruption to last no more than 10 minutes. Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our developers will be releasing improvements to our DXTrade BETA connector during this time. We have been gathering feedback from users since our launch on Saturday, and will be releasing some big improvements this evening. **Bug fixes:** * Trades not closing when hitting SL if DXTrade is the master | Fixed * Trades executed from a DXTrade master pending order not being closed | Fixed * Analytics not updating when trades hit SL | Fixed **Improvements:** * Copier logs | Improved During the release we will be restarting multiple backend services, we expect the disruption to last no more than 10 minutes..</p> ]]> Thu, 18 Apr 2024 21:00:00 +0000 https://status.tradersconnect.com/maintenance/clv5iuljm12130awokzczcejqd https://status.tradersconnect.com/maintenance/clv5iuljm12130awokzczcejqd DXTrade BETA Release Type: Maintenance Duration: 1 hour and 45 minutes Affected Components: Internal API, Web App Apr 13, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 13, 09:15:02 GMT+0 - Completed - Maintenance has completed successfully. Apr 13, 07:30:00 GMT+0 - Identified - We will be releasing our BETA DXTrade connector during this time. Type: Maintenance

Duration: 1 hour and 45 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>09:15:02</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be releasing our BETA DXTrade connector during this time..</p> ]]> Sat, 13 Apr 2024 07:30:00 +0000 https://status.tradersconnect.com/maintenance/clux81jxa65699b8mzhggp5egn https://status.tradersconnect.com/maintenance/clux81jxa65699b8mzhggp5egn cTrader connector upgrades Type: Maintenance Duration: 15 minutes Affected Components: cTrader Connector Mar 28, 21:15:00 GMT+0 - Completed - Maintenance has completed successfully Mar 28, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 21:00:00 GMT+0 - Identified - We will be deploying some updates to our cTrader connector during this time. Including bug fixes and improvements. Your cTrader account will disconnect for up to 1 minute, this will be done at 21:00 UTC, while markets close for swap hours. Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be deploying some updates to our cTrader connector during this time. Including bug fixes and improvements. Your cTrader account will disconnect for up to 1 minute, this will be done at 21:00 UTC, while markets close for swap hours..</p> ]]> Thu, 28 Mar 2024 21:00:00 +0000 https://status.tradersconnect.com/maintenance/clubl0iiz342106booirtkxsn78 https://status.tradersconnect.com/maintenance/clubl0iiz342106booirtkxsn78