Traders Connect - cTrader API connection issues – Incident details

All systems operational

cTrader API connection issues

Resolved
Operational
Started about 2 years agoLasted 17 minutes

Affected

Platform Connectors

Partial outage from 12:33 PM to 12:38 PM, Major outage from 12:38 PM to 12:40 PM, Operational from 12:40 PM to 12:45 PM, Degraded performance from 12:45 PM to 12:50 PM

cTrader Connector

Partial outage from 12:33 PM to 12:38 PM, Major outage from 12:38 PM to 12:40 PM, Operational from 12:40 PM to 12:45 PM, Degraded performance from 12:45 PM to 12:50 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We're still seeing issues with some cTrader accounts, we're informing cTrader support.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    cTrader have implemented a fix and we're monitoring the results.

  • Identified
    UTC
    Identified

    It appears cTrader are having a full outage on their side, including their trading platform.

    We're waiting for them to resolve the issue.

  • Investigating
    UTC
    Investigating

    During CPI we have seen issues reaching the cTrader API. This is an issue on cTrader's side, we've made them aware and are waiting for them to take action.