Traders Connect - cTrader Connection issues – Incident details

All systems operational

Show current status

cTrader Connection issues

Resolved2 hours 50 minutes

Affected

Platform Connectors

Degraded performance from 7:11 AM to 8:25 AM, Major outage from 8:25 AM to 9:05 AM, Operational from 9:05 AM to 10:01 AM

cTrader Connector

Degraded performance from 7:11 AM to 8:25 AM, Major outage from 8:25 AM to 9:05 AM, Operational from 9:05 AM to 10:01 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The cTrader development team have implemented a fix and we're monitoring the results.

  • UpdateUTC

    The cTrader API is currently fully down, this is an issue on cTrader's side, they are aware, and we're hoping they make a fix as a matter of urgency.

  • UpdateUTC

    cTrader support have confirmed they're aware of the issue and are investigating.

    We await further news.

  • IdentifiedUTC

    We are experiencing issues with connecting cTrader accounts. The developers have identified the cause, it's coming from the cTrader API responding extremely slow.

    We've reached out to cTrader support, unfortunately as the issue is on cTrader's side we're waiting for them to make the fix.