Traders Connect - Notice history

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Oct 2024

TradeLocker API outage
ResolvedMajor outage2 hours 41 minutes
  • ResolvedUTC

    TradeLocker API is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    TradeLocker API cannot be accessed at the moment. This incident was created by an automated monitoring service.

OCT26
Platform updates
CompletedMaintenance2 hours
  • CompletedOctober 26, 2024 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 26, 2024 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 26, 2024 at 5:00 AMUTC

    The development team will be releasing updates to our platform backend during this window. These updates will provide performance improvements.

    Maintenance time:

    05:00 to 07:00 UTC

    Maintenance duration:

    The window will last for a maximum of 2 hours.

    Services affected:

    During this, we will release changes to the following services.

    • Dedicated Environments

    • cTrader Connector

    We expect a brief disruption for any accounts connected either via cTrader or our MetaTrader dedicated environments.

    Explanation:

    The developers have been hard at work making improvements to both our dedicated environment backend as well as our cTrader connector. Both changes will improve the stability of the platform.

Oanda MT4 account issues
Resolved3 hours 10 minutes
  • UpdateUTC

    We can confirm that Oanda have now implemented a fix on their side, and Tradingview > Oanda MT4 is now working normally.

  • ResolvedUTC

    We are seeing trades appearing on the Oanda MT4 terminal now, however often with a large delay.

    Unfortunately this is beyond Traders Connect's control, any concerns should be sent directly to Oanda in this case.

  • IdentifiedUTC

    The developers have confirmed the issue comes from Oanda's side. Trades executed via Tradingview are not appearing in the MetaTrader 4 terminal, therefore, copies are failing.

    We advise any Oanda MT4 users to contact Oanda and report this bug. Alternatively, use another broker for the master account.

  • InvestigatingUTC

    We're investigating issues reported with MT4 Oanda accounts via TradingView. Users are experiencing missed trade copy actions.

    We are confident the issue is coming from Oanda's side, however the development team are investigating further.

OCT5
Analytics backend improvements
CompletedMaintenance2 hours
  • CompletedOctober 05, 2024 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 05, 2024 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 05, 2024 at 7:00 PMUTC

    We will be releasing an improvement to our analytics backend during this time.

Sep 2024

Analytics delays
ResolvedDegraded performance27 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently seeing delays with our platform analytics. The developers are currently investigating the cause.

Analytics delays
ResolvedDegraded performance43 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We're experiencing delays with our analytics data. The developers are working on a fix.

    This is not effecting our trade copier.

SEP25
MT4 Backend restart
CompletedMaintenance30 minutes
  • CompletedSeptember 25, 2024 at 9:30 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 25, 2024 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 25, 2024 at 9:00 PMUTC

    We will be restarting our MetaTrader 4 backend at 22:00 UK (21:00 UTC) this evening. This is required in order to handle an issue causing duplicate partial close events coming from MT4 servers, in turn, causing partial closes to execute twice on the slave instead of once.

    The restart will cause your MT4 account to disconnect for approximately 60 seconds.

TradeLocker API issues
ResolvedDegraded performance1 hour 37 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We've implemented a workaround while we await official communication from TradeLocker.

  • IdentifiedUTC

    We're experiencing issues with the TradeLocker API this morning. The issue comes from TradeLockers side, which we have reported to them.

    This is affecting account connection, as well as trading activities with some brokers.

    We are awaiting an official response and will update accordingly.

SEP22
TradeLocker Maintenance
CompletedMaintenance5 hours
  • CompletedSeptember 22, 2024 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 22, 2024 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 22, 2024 at 7:00 AMUTC

    TradeLocker have scheduled maintenance during this period, and we expect TradeLocker accounts to be disconnected.

Aug 2024

AUG30
Crypto Payment options
CompletedMaintenance1 hour
  • CompletedAugust 30, 2024 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 30, 2024 at 5:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 30, 2024 at 5:00 PMUTC

    We will be releasing our brand new support for in-app cryptocurrency payments during this time.

DXTrade Connector
Resolved23 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have identified the issue and have implemented a fix.

  • InvestigatingUTC

    We're currently seeing degraded performance to some DXTrade servers. The developers are investigating the cause.

AUG14
DXTrade release
CompletedMaintenance5 minutes
  • CompletedAugust 14, 2024 at 9:05 PMUTC
    Maintenance has completed successfully
  • In progressAugust 14, 2024 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 14, 2024 at 9:00 PMUTC

    We will be releasing a new version of our DXTrade connector at 22:00 UK time (swap hours).

    This contains an important bug fix relating to the copying of StopLoss and TakeProfit.

    Your DXTrade account connection will be interrupted for no more than 30 seconds whilst the connection is restarted.

Platform incident - Google Cloud outage
Resolved24 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are experiencing connectivity issues currently, it appears Google Cloud is facing a global outage.

    Our development team are investigating further. Right now, we believe the issue is in Google Cloud.

AUG10
TradeLocker Private BETA Release
CompletedMaintenance4 hours
  • CompletedAugust 10, 2024 at 7:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 10, 2024 at 3:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 10, 2024 at 3:00 PMUTC

    We are releasing our TradeLocker private BETA during this time.

    The release will impact our frontend, as well as multiple backend services, the platform may be disrupted during this time. We do not expect any trade copier actions to be missed for existing platforms.

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