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Maintenance has completed successfully
Maintenance is now in progress
We are releasing Equity protection during this time, you may see some disconnects for short periods.
Maintenance has completed successfully.
Maintenance is now in progress.
During this time we will be upgrading our backend trading software.
Trading accounts may experience a brief reconnect.
We are planning for a scheduled maintenance during that time.
This incident has been resolved.
We believe the issue was caused by a network route to Equinix, where 90% of trading brokers have their servers.
The congestion appears to be resolved and trading speeds have improved.
This issue was not an issue with our platform itself.
We are receiving reports of several broker servers having delayed execution speeds.
Our development team are investigating the issue, at this point we do not believe the delay is with our platform itself.
We are planning on restarting parts of our cluster during this time to release new upgrades.
The issue was caused by one of our cloud nodes failing within Google Cloud, our development team were alerted and launched a new node within a matter of minutes.
Any trading between 13:45 and 13:55 UTC will require checking manually.
We implemented a fix and are currently monitoring the result.
We are currently investigating this incident.
Our team will be making some upgrades to our backend systems during this time. You may experience some account connection errors, this maintenance will be performed after market close.
We have identified the issue and the team are implementing a fix.
We are currently investigating an issue with MT4 account connections. The team are working on it as we speak.
Some users are reporting issues whereby some trades are not coming into the platform, and therefore not being copied.
We are investigating the cause.
We're currently experiencing delays with our dashboard analytics data. Meaning your trade status, open P/L etc will update with a delay.
This is not affecting the trade copier, only analytics.
The team are aware and working on the issue.
May 2023 to Jul 2023
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