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Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.
Update on the incident: Our team has identified the problem and is now working on a solution. We will provide further updates as they become available. We apologize for any disruption this may have caused and thank you for your patience as we resolve the issue.
We are experiencing a delay in analytics data in our backend, this is causing trade data to be delayed in the dashboard.
This issue is not affecting the trade copier in any way, this is only delaying trade statistics in the dashboard.
The maintenance has been completed. We will email an update of the changes tomorrow daytime.
Maintenance is now in progress
We will be releasing some new software updates in our backend to help improve our platform reliability during this time.
Maintenance has completed successfully.
We will be upgrading our MetaTrader 4 and MetaTrader 5 software during this time.
This will be performed after market close Friday evening, and we expect a maximum of 30 minutes of downtime.
We implemented a fix and currently monitoring the result. We expect analytics to be fully caught up within the next 15 minutes.
We are currently experiencing delays in trade analytics, this is only affecting trading stats, within the application dashboard.
The trade copier is not affected.
Our team are working to resolve the situation and we will update as we go.
Maintenance has completed successfully
We will be releasing new software to our backend during this time. The reasons for the changes are outlined below:
Users may experience some downtime during these changes, work will commence at market close Friday evening.
We are planning for scheduled maintenance this weekend for the following:
This will include a restart of our ingestion services which will take approximately 5 minutes from start to finish.
Any trades opened or closed during this window may be missed.
We are planning for a scheduled maintenance during that time. You may see certain issues with the platform during this time, please be aware this is expected as we continue to improve our service.
Our team have come to the conclusion that this issue is not related to the Eightcap broker, but a prop fund using Eightcap as their server broker. We will investigate this prop firm closer and implement a fix where needed.
We are currently investigating a potential issue with Eightcap sending duplicate trades. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Due to today's incident regarding My Forex Funds, we have implemented a temporary fix. In order to make this fix permanent we must restart the cluster.
This is expected to take no more than 15 minutes.
Update on the ongoing incident: We are pleased to report that a fix has been implemented and our software is now functioning as expected. Our team will continue to closely monitor the situation to ensure that the issue does not reoccur. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
We are currently investigating an issue communicating with My Forex Funds servers from our platform. We are working to resolve this as soon as possible.
No notices reported this month
Dec 2022 to Feb 2023
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