Traders Connect - Notice history

cTrader API experiencing degraded performance

Notice history

Jun 2024

cTrader Connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The cTrader development team have implemented a fix and we're monitoring the results.

  • Update
    Update

    The cTrader API is currently fully down, this is an issue on cTrader's side, they are aware, and we're hoping they make a fix as a matter of urgency.

  • Update
    Update

    cTrader support have confirmed they're aware of the issue and are investigating.

    We await further news.

  • Identified
    Identified

    We are experiencing issues with connecting cTrader accounts. The developers have identified the cause, it's coming from the cTrader API responding extremely slow.

    We've reached out to cTrader support, unfortunately as the issue is on cTrader's side we're waiting for them to make the fix.

Internal copier issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're seeing an issue with an internal service related to the trade copier, this is causing trade copies to be missed.

    The developers are investigating.

FTMO Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Accounts are now reconnected, however the server appears unstable. As this issue is on FTMO's side all we can do is monitor the situation.

  • Identified
    Identified

    It appears FTMO are facing issues on their MetaTrader servers, the team have investigated and have confirmed the issue is on FTMO's side.

    We are waiting for them to make a fix.

MT5 Connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    The development team continue to work on the fix for this issue. It's currently affecting approximately 15% of MetaTrader 5 accounts.

    We're sending out an official email communication to those affected shortly.

  • Identified
    Identified

    The issue has been identified, it's caused by some brokers updating to a newer build version causing issues pulling some account data.

    We're working on a fix.

  • Investigating
    Investigating

    We are experiencing connection issues with some MT5 brokers, the developers are investigating the cause.

MetaTrader 4 trade issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue and are working on a fix.

  • Investigating
    Investigating

    We are currently seeing issues with MetaTrader 4 trade operations due to the latest MT4 build update. The developers are investigating the cause.

    We'll provide an update as we have more information.

May 2024

Platform upgrades
  • Completed
    May 18, 2024 at 11:13 AM
    Completed
    May 18, 2024 at 11:13 AM
    Maintenance has completed successfully.
  • In progress
    May 18, 2024 at 11:00 AM
    In progress
    May 18, 2024 at 11:00 AM
    Maintenance is now in progress
  • Planned
    May 18, 2024 at 11:00 AM
    Planned
    May 18, 2024 at 11:00 AM
    We are planning for a scheduled maintenance during that time.
Backend platform upgrades
  • Completed
    May 04, 2024 at 6:30 AM
    Completed
    May 04, 2024 at 6:30 AM
    Maintenance has completed successfully.
  • In progress
    May 04, 2024 at 5:15 AM
    In progress
    May 04, 2024 at 5:15 AM
    Maintenance is now in progress
  • Planned
    May 04, 2024 at 5:15 AM
    Planned
    May 04, 2024 at 5:15 AM

    Our team will be releasing multiple backend upgrades during this window.

Apr 2024

DXTrade & cTrader Improvements
  • Completed
    April 20, 2024 at 12:00 PM
    Completed
    April 20, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    April 20, 2024 at 10:00 AM
    In progress
    April 20, 2024 at 10:00 AM
    Maintenance is now in progress
  • Planned
    April 20, 2024 at 10:00 AM
    Planned
    April 20, 2024 at 10:00 AM

    We will be releasing improvements and bug fixes to both our DXTrade and cTrader backend connectors during this time.

Analytics delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We've identified the issue and implemented a fix, analytics data should start flowing again shortly.

  • Investigating
    Investigating

    We're experiencing delays with our analytics platform, this is also having an effect on our Equity Protection, adding delays.

    The developers are investigating the cause.

DXTrade BETA connector upgrade
  • Completed
    April 18, 2024 at 9:30 PM
    Completed
    April 18, 2024 at 9:30 PM
    Maintenance has completed successfully
  • In progress
    April 18, 2024 at 9:00 PM
    In progress
    April 18, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    April 18, 2024 at 9:00 PM
    Planned
    April 18, 2024 at 9:00 PM

    Our developers will be releasing improvements to our DXTrade BETA connector during this time. We have been gathering feedback from users since our launch on Saturday, and will be releasing some big improvements this evening.

    Bug fixes:

    • Trades not closing when hitting SL if DXTrade is the master | Fixed

    • Trades executed from a DXTrade master pending order not being closed | Fixed

    • Analytics not updating when trades hit SL | Fixed

    Improvements:

    • Copier logs | Improved

    During the release we will be restarting multiple backend services, we expect the disruption to last no more than 10 minutes.

DXTrade Intermittent connection issues
  • Resolved
    Resolved

    This incident has been resolved. We're still monitoring the results closely.

  • Monitoring
    Monitoring

    We implemented a temporary fix and are currently monitoring the result.

  • Identified
    Identified

    The developers have identified a potential issue with Gooey Trade which is causing this. We are making a "quick fix". This is not the real solution, but enough to prevent the issue from happening whilst we reach out to Gooey Trade for further details.

  • Investigating
    Investigating

    We are seeing cases where DXTrade accounts show connected, but the true connection to their servers are down. The developers are investigating the cause and will make a fix once it has been identified.

    This is causing trade copy actions to fail unexpectedly.

DXTrade BETA Release
  • Completed
    April 13, 2024 at 9:15 AM
    Completed
    April 13, 2024 at 9:15 AM
    Maintenance has completed successfully.
  • In progress
    April 13, 2024 at 7:30 AM
    In progress
    April 13, 2024 at 7:30 AM
    Maintenance is now in progress
  • Planned
    April 13, 2024 at 7:30 AM
    Planned
    April 13, 2024 at 7:30 AM

    We will be releasing our BETA DXTrade connector during this time.

Apr 2024 to Jun 2024

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