Traders Connect - Notice history

All systems operational

Notice history

Oct 2023

Application login issues
  • Resolved
    Resolved

    The third party has resolved the incident and everything is now back to normal.

  • Identified
    Identified

    This issue has been identified as an outage with our third-party authentication software, leaving users unable to login.

    We're monitoring the situation, however as the outage is with our authentication provider, it's beyond our control.

    The copier is still working as expected, any issues are relating to the app login only.

  • Investigating
    Investigating

    We are currently investigating this incident.

MT5 Connection issues
  • Resolved
    Resolved

    This incident has been resolved.

Emergency MT4 restart
  • Completed
    October 23, 2023 at 8:49 AM
    Completed
    October 23, 2023 at 8:49 AM

    Maintenance has completed successfully.

  • In progress
    October 23, 2023 at 8:45 AM
    In progress
    October 23, 2023 at 8:45 AM

    Maintenance is now in progress

  • Planned
    October 23, 2023 at 8:45 AM
    Planned
    October 23, 2023 at 8:45 AM

    Due to a breaking change in MT4 this weekend, the developers need to release a fix in our MetaTrader 4 backend.

    This requires a restart, which will last around 30 to 60 seconds.

    Any trades placed during this time are at risk of being missed, however, any trades closed during this time will be recovered and closed upon reconnect.

    We will begin restarting the MT4 backend at 08:45 UTC / 09:45 London time.

Symbol Mapping Improvements
  • Completed
    October 14, 2023 at 11:34 AM
    Completed
    October 14, 2023 at 11:34 AM

    Maintenance has completed successfully.

  • In progress
    October 14, 2023 at 9:18 AM
    In progress
    October 14, 2023 at 9:18 AM

    Maintenance is now in progress.

  • Planned
    October 14, 2023 at 9:00 AM
    Planned
    October 14, 2023 at 9:00 AM

    We're releasing a new version of symbol mapping during this period, you may spot some issues with the previous flow during release.

Copier Log stats
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We're currently investigating an issue in the frontend causing our copier log stats to not display correctly.

    This is only effecting the web-app, the trade copier is copying as expected.

Sep 2023

Pending Orders - Invalid Expiration
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are receiving reports of some pending orders returning "Invalid Expiration". The team are investigating the issue now.

Aug 2023

Platform upgrades
  • Completed
    August 25, 2023 at 11:00 PM
    Completed
    August 25, 2023 at 11:00 PM

    Maintenance has completed successfully

  • In progress
    August 25, 2023 at 9:00 PM
    In progress
    August 25, 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    August 25, 2023 at 9:00 PM
    Planned
    August 25, 2023 at 9:00 PM

    We will be releasing platform changes during this time.

    You may notice your account connections disconnecting for short periods.

Trading database restart
  • Completed
    August 19, 2023 at 9:30 PM
    Completed
    August 19, 2023 at 9:30 PM

    Maintenance has completed successfully

  • In progress
    August 19, 2023 at 9:00 PM
    In progress
    August 19, 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    August 19, 2023 at 9:00 PM
    Planned
    August 19, 2023 at 9:00 PM

    We are planning to perform a restart of our main trading database during this time.

    We expect downtime to last no more than 5 minutes. Our application will be unavailable during this time.

Broker connections
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have isolated the issue, our team have implemented a fix.

  • Investigating
    Investigating

    We are currently investigating this incident with certain connection broker connections.

    This is only effecting some MT5 accounts.

    We will update as more news comes in.

Platform upgrades
  • Completed
    August 13, 2023 at 10:50 AM
    Completed
    August 13, 2023 at 10:50 AM

    Maintenance has completed successfully

  • In progress
    August 13, 2023 at 8:50 AM
    In progress
    August 13, 2023 at 8:50 AM

    Maintenance is now in progress

  • Planned
    August 13, 2023 at 8:50 AM
    Planned
    August 13, 2023 at 8:50 AM

    We are planning for a scheduled maintenance during that time.

Authentication outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    It appears the issue has now been resolved, we're monitoring the situation closely.

  • Identified
    Identified

    The issue is related to an outage with our authentication provider Auth0, if you wish to learn more you can follow here.

    We will update all users as things progress.

  • Investigating
    Investigating

    Our authentication provider is experiencing an outage, causing an issue with users logging into our application.

    We're monitoring the situation closely, unfortunately this one is beyond our control.

Aug 2023 to Oct 2023

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