Traders Connect - Notice history

All systems operational

Notice history

May 2023

Platform Backend upgrades
  • Completed
    May 27, 2023 at 1:00 AM
    Completed
    May 27, 2023 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    May 26, 2023 at 9:00 PM
    In progress
    May 26, 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    May 26, 2023 at 9:00 PM
    Planned
    May 26, 2023 at 9:00 PM

    Our team will be making some upgrades to our backend systems during this time. You may experience some account connection errors, this maintenance will be performed after market close.

MT4 Account connections
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified the issue and the team are implementing a fix.

  • Investigating
    Investigating

    We are currently investigating an issue with MT4 account connections. The team are working on it as we speak.

Trade ingestion issues (select accounts)
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    Some users are reporting issues whereby some trades are not coming into the platform, and therefore not being copied.

    We are investigating the cause.

Analytics Data delays
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We're currently experiencing delays with our dashboard analytics data. Meaning your trade status, open P/L etc will update with a delay.

    This is not affecting the trade copier, only analytics.

    The team are aware and working on the issue.

Apr 2023

Investigating Issue
  • Resolved
    Resolved

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.

  • Monitoring
    Monitoring

    Update on the ongoing incident: We are pleased to report that a fix has been implemented and our software is now functioning as expected.

    Our team will continue to closely monitor the situation to ensure that the issue does not reoccur. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

  • Investigating
    Investigating

    We are currently investigating an issue with .

    Our team are working hard to identify the root cause of the issue and will provide updates as soon as more information is available.

    We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

Backend software upgrades
  • Completed
    April 22, 2023 at 9:30 PM
    Completed
    April 22, 2023 at 9:30 PM

    Maintenance has completed successfully

  • Update
    April 21, 2023 at 9:45 PM
    In progress
    April 21, 2023 at 9:45 PM

    The first part of our upgrades have now been completed

    • Automatic Symbol Mismatch Detection
    • Backend server updates

    We will continue tomorrow morning with the deployment of our improved analytics.

  • In progress
    April 21, 2023 at 9:30 PM
    In progress
    April 21, 2023 at 9:30 PM

    Maintenance is now in progress

  • Planned
    April 21, 2023 at 9:30 PM
    Planned
    April 21, 2023 at 9:30 PM

    We will be releasing new versions of our software during this period, consisting of:

    • Automatic Symbol Mismatch detection
    • Improved analytics data (note - only partial improvements, more to come)

    Our platform will remain stable, but there could be brief moments when your accounts are disconnected. This will be performed during the weekend when 99% of markets are closed.

Investigating Potential Issue with MetaTrader backend
  • Resolved
    Resolved

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status.

  • Monitoring
    Monitoring

    Update on the ongoing incident: We are currently monitoring the situation. The cause of the issue has been identified.

    No trading activity was affected, however, some accounts may have experienced a brief disconnect for <1 minute.

    The root cause has been identified and we have implemented a fix.

  • Investigating
    Investigating

    We are currently investigating a potential issue with our software. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

MT5 Trading upgrades
  • Completed
    April 15, 2023 at 8:47 AM
    Completed
    April 15, 2023 at 8:47 AM

    Maintenance has completed successfully.

  • In progress
    April 15, 2023 at 8:00 AM
    In progress
    April 15, 2023 at 8:00 AM

    Maintenance is now in progress

  • Planned
    April 15, 2023 at 8:00 AM
    Planned
    April 15, 2023 at 8:00 AM

    We will be releasing a new version of our MT5 trading backend during this time. We expect the change to take no more than 5 minutes.

    If you notice any strange trading activity after this release please let our team know.

Analytics data delay
  • Resolved
    Resolved

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.

  • Monitoring
    Monitoring

    Update on the ongoing incident: We are pleased to report that a fix has been implemented and our software is now functioning as expected. Our team will continue to closely monitor the situation to ensure that the issue does not reoccur. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

  • Identified
    Identified

    Update on the incident: Our team has identified the problem and is now working on a solution. We will provide further updates as they become available. We apologize for any disruption this may have caused and thank you for your patience as we resolve the issue.

  • Investigating
    Investigating

    We are currently investigating a potential issue with our software. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

    This issue is only effecting analytics, the trade copier is still working as expected.

Mar 2023

Trade Listener - Software release
  • Completed
    March 21, 2023 at 10:05 PM
    Completed
    March 21, 2023 at 10:05 PM

    Maintenance has completed successfully

  • In progress
    March 21, 2023 at 10:00 PM
    In progress
    March 21, 2023 at 10:00 PM

    Maintenance is now in progress

  • Planned
    March 21, 2023 at 10:00 PM
    Planned
    March 21, 2023 at 10:00 PM

    We will be releasing a new version of our trade listener service on the backend at this time. This is required to handle some bad payloads being sent by certain brokers.

    We will do this during rollover hours as trading volumes will be lower.

    We expect this release to take no more than 2 minutes, and during this time trades will not be copied.

Analytics Data Delay
  • Resolved
    Resolved

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.

  • Monitoring
    Monitoring

    Update on the ongoing incident: We are pleased to report that a fix has been implemented and our software is now functioning as expected. Our team will continue to closely monitor the situation to ensure that the issue does not reoccur. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

  • Identified
    Identified

    Update on the incident: Our team has identified the problem and is now working on a solution. We will provide further updates as they become available. We apologize for any disruption this may have caused and thank you for your patience as we resolve the issue.

  • Investigating
    Investigating

    We are currently investigating a potential issue with our analytics data. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

    This is not effecting the trade copier.

Dashboard Portfolio value
  • Resolved
    Resolved

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified the issue, a third-party service we use to get currency exchange rates is currently having an outage.

    We have reached out to the third party to ask for an update.

    Once this has been resolved the portfolio stats will begin updating again.

  • Investigating
    Investigating

    We are currently experiencing an issue with the dashboard portfolio stats not updating.

    Our team are investigating the issue and we will update as we go.

Mar 2023 to May 2023

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