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Frontend
Platform Connectors
Third Party
It appears all accounts have now reconnected. We'll be monitoring the connections closely over the next few hours.
Multiple prop firms have confirmed the issue, if you are facing any issues closing open trades please reach out to your prop firm directly, they will be able to assist.
It appears Think Markets are having issues with their MT5 servers, causing accounts to have connection issues.
This issue is happening both at Traders Connect, and in MetaTrader directly. We're monitoring the situation, however it's beyond our control and due to a broker issue.
This incident has been resolved.
We are currently investigating an incident with our analytics backend. The developers are working on it.
We are currently investigating this incident.
No notices reported this month
The third party has resolved the incident and everything is now back to normal.
This issue has been identified as an outage with our third-party authentication software, leaving users unable to login.
We're monitoring the situation, however as the outage is with our authentication provider, it's beyond our control.
The copier is still working as expected, any issues are relating to the app login only.
Maintenance has completed successfully.
Maintenance is now in progress.
We're releasing a new version of symbol mapping during this period, you may spot some issues with the previous flow during release.
We're currently investigating an issue in the frontend causing our copier log stats to not display correctly.
This is only effecting the web-app, the trade copier is copying as expected.
Maintenance has completed successfully
Maintenance is now in progress
We will be releasing a new version of our backend during this window, you may see some disruption to your account connection.
Oct 2023 to Dec 2023
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