Trade ingestion issues (select accounts)

Resolved

Degraded performance

Started about 2 years agoLasted about 1 hour

Affected

Platform Connectors

Metatrader 4 - Primary

Metatrader 5 - Primary

Updates

Resolved
May 15, 2023 at 10:25 AM
Resolved
May 15, 2023 at 10:25 AM
This incident has been resolved.
Monitoring
May 15, 2023 at 9:58 AM
Monitoring
May 15, 2023 at 9:58 AM
We implemented a fix and are currently monitoring the result.
Investigating
May 15, 2023 at 9:37 AM
Investigating
May 15, 2023 at 9:37 AM
Some users are reporting issues whereby some trades are not coming into the platform, and therefore not being copied.

We are investigating the cause.

Traders Connect - Trade ingestion issues (select accounts) – Incident details