Traders Connect - Notice history

All systems operational

Notice history

Aug 2023

Platform upgrades
  • Completed
    August 25, 2023 at 11:00 PM
    Completed
    August 25, 2023 at 11:00 PM

    Maintenance has completed successfully

  • In progress
    August 25, 2023 at 9:00 PM
    In progress
    August 25, 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    August 25, 2023 at 9:00 PM
    Planned
    August 25, 2023 at 9:00 PM

    We will be releasing platform changes during this time.

    You may notice your account connections disconnecting for short periods.

Trading database restart
  • Completed
    August 19, 2023 at 9:30 PM
    Completed
    August 19, 2023 at 9:30 PM

    Maintenance has completed successfully

  • In progress
    August 19, 2023 at 9:00 PM
    In progress
    August 19, 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    August 19, 2023 at 9:00 PM
    Planned
    August 19, 2023 at 9:00 PM

    We are planning to perform a restart of our main trading database during this time.

    We expect downtime to last no more than 5 minutes. Our application will be unavailable during this time.

Broker connections
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have isolated the issue, our team have implemented a fix.

  • Investigating
    Investigating

    We are currently investigating this incident with certain connection broker connections.

    This is only effecting some MT5 accounts.

    We will update as more news comes in.

Platform upgrades
  • Completed
    August 13, 2023 at 10:50 AM
    Completed
    August 13, 2023 at 10:50 AM

    Maintenance has completed successfully

  • In progress
    August 13, 2023 at 8:50 AM
    In progress
    August 13, 2023 at 8:50 AM

    Maintenance is now in progress

  • Planned
    August 13, 2023 at 8:50 AM
    Planned
    August 13, 2023 at 8:50 AM

    We are planning for a scheduled maintenance during that time.

Authentication outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    It appears the issue has now been resolved, we're monitoring the situation closely.

  • Identified
    Identified

    The issue is related to an outage with our authentication provider Auth0, if you wish to learn more you can follow here.

    We will update all users as things progress.

  • Investigating
    Investigating

    Our authentication provider is experiencing an outage, causing an issue with users logging into our application.

    We're monitoring the situation closely, unfortunately this one is beyond our control.

Jul 2023

Equity Protection
  • Completed
    July 29, 2023 at 1:40 PM
    Completed
    July 29, 2023 at 1:40 PM

    Maintenance has completed successfully

  • In progress
    July 29, 2023 at 12:40 PM
    In progress
    July 29, 2023 at 12:40 PM

    Maintenance is now in progress

  • Planned
    July 29, 2023 at 12:40 PM
    Planned
    July 29, 2023 at 12:40 PM

    We are releasing Equity protection during this time, you may see some disconnects for short periods.

Platform upgrades
  • Completed
    July 22, 2023 at 11:24 AM
    Completed
    July 22, 2023 at 11:24 AM

    Maintenance has completed successfully.

  • In progress
    July 22, 2023 at 10:37 AM
    In progress
    July 22, 2023 at 10:37 AM

    Maintenance is now in progress.

  • Planned
    July 22, 2023 at 10:36 AM
    Planned
    July 22, 2023 at 10:36 AM

    During this time we will be upgrading our backend trading software.

    Trading accounts may experience a brief reconnect.

Jun 2023

Platform upgrade
  • Completed
    June 28, 2023 at 9:18 PM
    Completed
    June 28, 2023 at 9:18 PM

    Maintenance has completed successfully.

  • In progress
    June 28, 2023 at 9:00 PM
    In progress
    June 28, 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    June 28, 2023 at 9:00 PM
    Planned
    June 28, 2023 at 9:00 PM

    We are planning for a scheduled maintenance during that time.

Broker delayed execution (resolved)
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We believe the issue was caused by a network route to Equinix, where 90% of trading brokers have their servers.

    The congestion appears to be resolved and trading speeds have improved.

    This issue was not an issue with our platform itself.

  • Investigating
    Investigating

    We are receiving reports of several broker servers having delayed execution speeds.

    Our development team are investigating the issue, at this point we do not believe the delay is with our platform itself.

Cluster restart
  • Completed
    June 24, 2023 at 9:52 PM
    Completed
    June 24, 2023 at 9:52 PM

    Maintenance has completed successfully.

  • In progress
    June 24, 2023 at 8:20 PM
    In progress
    June 24, 2023 at 8:20 PM

    Maintenance is now in progress.

  • Planned
    June 24, 2023 at 8:20 PM
    Planned
    June 24, 2023 at 8:20 PM

    We are planning on restarting parts of our cluster during this time to release new upgrades.

Platform upgrades
  • Completed
    June 23, 2023 at 10:34 PM
    Completed
    June 23, 2023 at 10:34 PM

    Maintenance has completed successfully.

  • Update
    June 23, 2023 at 9:43 PM
    In progress
    June 23, 2023 at 9:43 PM

    Maintenance is now in progress.

  • In progress
    June 23, 2023 at 9:00 PM
    In progress
    June 23, 2023 at 9:00 PM

    We are planning for a scheduled maintenance during that time.

MetaTrader ingestion (13:45 - 13:55)
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    The issue was caused by one of our cloud nodes failing within Google Cloud, our development team were alerted and launched a new node within a matter of minutes.

    Any trading between 13:45 and 13:55 UTC will require checking manually.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jun 2023 to Aug 2023

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