Traders Connect - Notice history

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Notice history

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Jan 2023

JAN21
Platform improvements
CompletedMaintenance3 hours
  • CompletedJanuary 21, 2023 at 11:00 AMUTC

    Maintenance has completed successfully

  • In progressJanuary 21, 2023 at 8:00 AMUTC

    Maintenance is now in progress

  • PlannedJanuary 21, 2023 at 8:00 AMUTC

    We are planning for scheduled maintenance this weekend for the following:

    • MetaTrader 4 trade ingestion
    • MetaTrader 5 trade ingestion

    This will include a restart of our ingestion services which will take approximately 5 minutes from start to finish.

    Any trades opened or closed during this window may be missed.

JAN14
Platform improvements
CompletedMaintenance31 hours
  • CompletedJanuary 15, 2023 at 8:00 PMUTC

    Maintenance has completed successfully

  • In progressJanuary 14, 2023 at 1:00 PMUTC

    Maintenance is now in progress

  • PlannedJanuary 14, 2023 at 1:00 PMUTC

    We are planning for a scheduled maintenance during that time. You may see certain issues with the platform during this time, please be aware this is expected as we continue to improve our service.

Investigating Potential Issue with Eightcap
Resolved21 hours 24 minutes
  • ResolvedUTC

    Our team have come to the conclusion that this issue is not related to the Eightcap broker, but a prop fund using Eightcap as their server broker. We will investigate this prop firm closer and implement a fix where needed.

  • IdentifiedUTC

    Update on the incident: Our team has identified the problem and is now working on a solution. We will provide further updates as they become available. We apologize for any disruption this may have caused and thank you for your patience as we resolve the issue.

  • InvestigatingUTC

    We are currently investigating a potential issue with Eightcap sending duplicate trades. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

JAN11
Platform cluster restart
CompletedMaintenance1 hour 13 minutes
  • CompletedJanuary 11, 2023 at 11:28 PMUTC

    Maintenance has completed successfully.

  • UpdateJanuary 11, 2023 at 10:15 PMUTC

    Due to today's incident regarding My Forex Funds, we have implemented a temporary fix. In order to make this fix permanent we must restart the cluster.

    This is expected to take no more than 15 minutes.

  • PlannedJanuary 11, 2023 at 10:15 PMUTC

    Due to today's incident regarding My Forex Funds, we have implemented a temporary fix. In order to make this fix permanent we must restart the cluster.

    This is expected to take no more than 15 minutes.

MyForexFunds - Connection Issue
Resolved14 hours 4 minutes
  • ResolvedUTC

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.

  • MonitoringUTC

    Update on the ongoing incident: We are pleased to report that a fix has been implemented and our software is now functioning as expected. Our team will continue to closely monitor the situation to ensure that the issue does not reoccur. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

  • IdentifiedUTC

    Update on the incident: Our team has identified the problem and is now working on a solution. We will provide further updates as they become available. We apologize for any disruption this may have caused and thank you for your patience as we resolve the issue.

  • InvestigatingUTC

    We are currently investigating an issue communicating with My Forex Funds servers from our platform. We are working to resolve this as soon as possible.

Dec 2022

No notices reported this month

Nov 2022

No notices reported this month

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