Traders Connect - Investigating Potential Issue with Eightcap – Incident details

All systems operational

Investigating Potential Issue with Eightcap

Resolved
Operational
Started about 2 years agoLasted about 21 hours

Affected

Platform Connectors

Operational from 1:55 PM to 11:20 AM

Metatrader 4 Connector

Operational from 1:55 PM to 11:20 AM

Metatrader 5 Connector

Operational from 1:55 PM to 11:20 AM

Updates
  • Resolved
    Resolved

    Our team have come to the conclusion that this issue is not related to the Eightcap broker, but a prop fund using Eightcap as their server broker. We will investigate this prop firm closer and implement a fix where needed.

  • Identified
    Identified

    Update on the incident: Our team has identified the problem and is now working on a solution. We will provide further updates as they become available. We apologize for any disruption this may have caused and thank you for your patience as we resolve the issue.

  • Investigating
    Investigating

    We are currently investigating a potential issue with Eightcap sending duplicate trades. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.