Traders Connect - Notice history

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Oct 2023

Application login issues
ResolvedDegraded performance20 minutes
  • ResolvedUTC

    The third party has resolved the incident and everything is now back to normal.

  • IdentifiedUTC

    This issue has been identified as an outage with our third-party authentication software, leaving users unable to login.

    We're monitoring the situation, however as the outage is with our authentication provider, it's beyond our control.

    The copier is still working as expected, any issues are relating to the app login only.

  • InvestigatingUTC

    We are currently investigating this incident.

MT5 Connection issues
ResolvedMajor outage
  • ResolvedUTC

    This incident has been resolved.

OCT23
Emergency MT4 restart
CompletedMaintenance4 minutes
  • CompletedOctober 23, 2023 at 8:49 AMUTC

    Maintenance has completed successfully.

  • In progressOctober 23, 2023 at 8:45 AMUTC

    Maintenance is now in progress

  • PlannedOctober 23, 2023 at 8:45 AMUTC

    Due to a breaking change in MT4 this weekend, the developers need to release a fix in our MetaTrader 4 backend.

    This requires a restart, which will last around 30 to 60 seconds.

    Any trades placed during this time are at risk of being missed, however, any trades closed during this time will be recovered and closed upon reconnect.

    We will begin restarting the MT4 backend at 08:45 UTC / 09:45 London time.

OCT14
Symbol Mapping Improvements
CompletedMaintenance2 hours 34 minutes
  • CompletedOctober 14, 2023 at 11:34 AMUTC

    Maintenance has completed successfully.

  • In progressOctober 14, 2023 at 9:18 AMUTC

    Maintenance is now in progress.

  • PlannedOctober 14, 2023 at 9:00 AMUTC

    We're releasing a new version of symbol mapping during this period, you may spot some issues with the previous flow during release.

Copier Log stats
Resolved22 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We're currently investigating an issue in the frontend causing our copier log stats to not display correctly.

    This is only effecting the web-app, the trade copier is copying as expected.

Sep 2023

Pending Orders - Invalid Expiration
Resolved36 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are receiving reports of some pending orders returning "Invalid Expiration". The team are investigating the issue now.

Aug 2023

AUG25
Platform upgrades
CompletedMaintenance2 hours
  • CompletedAugust 25, 2023 at 11:00 PMUTC

    Maintenance has completed successfully

  • In progressAugust 25, 2023 at 9:00 PMUTC

    Maintenance is now in progress

  • PlannedAugust 25, 2023 at 9:00 PMUTC

    We will be releasing platform changes during this time.

    You may notice your account connections disconnecting for short periods.

AUG19
Trading database restart
CompletedMaintenance30 minutes
  • CompletedAugust 19, 2023 at 9:30 PMUTC

    Maintenance has completed successfully

  • In progressAugust 19, 2023 at 9:00 PMUTC

    Maintenance is now in progress

  • PlannedAugust 19, 2023 at 9:00 PMUTC

    We are planning to perform a restart of our main trading database during this time.

    We expect downtime to last no more than 5 minutes. Our application will be unavailable during this time.

Broker connections
Resolved1 hour 20 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We have isolated the issue, our team have implemented a fix.

  • InvestigatingUTC

    We are currently investigating this incident with certain connection broker connections.

    This is only effecting some MT5 accounts.

    We will update as more news comes in.

AUG13
Platform upgrades
CompletedMaintenance2 hours
  • CompletedAugust 13, 2023 at 10:50 AMUTC

    Maintenance has completed successfully

  • In progressAugust 13, 2023 at 8:50 AMUTC

    Maintenance is now in progress

  • PlannedAugust 13, 2023 at 8:50 AMUTC

    We are planning for a scheduled maintenance during that time.

Authentication outage
Resolved37 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    It appears the issue has now been resolved, we're monitoring the situation closely.

  • IdentifiedUTC

    The issue is related to an outage with our authentication provider Auth0, if you wish to learn more you can follow here.

    We will update all users as things progress.

  • InvestigatingUTC

    Our authentication provider is experiencing an outage, causing an issue with users logging into our application.

    We're monitoring the situation closely, unfortunately this one is beyond our control.

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