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Date: Saturday, 12th April 2025Time: 07:00 UTC to 11:00 UTCDuration: 4 hours
As part of our ongoing commitment to system reliability and performance, our engineering team will be conducting essential maintenance on our MetaTrader infrastructure.
This operation involves a staged update to our internal network, during which up to 50% of network capacity will be temporarily offline. While we are implementing safeguards to minimise disruption, users may experience intermittent connectivity issues with MetaTrader 4 and MetaTrader 5 accounts during the maintenance window. This may result in delayed or missed trade actions.
We apologise for any inconvenience this may cause and appreciate your patience as we work to enhance the stability and performance of our systems.
We're currently experiencing issues loading the application frontend and analytics data. This is not affecting the trade copier.
The development team will be performing an emergency restart of our MT5 connectors over the next 60 minutes. Your account will be disconnected for a short period.
This is required in order to fully resolve the data issues we're seeing.
We experienced an issue with some master MT5 accounts missing trades this morning. The issue related to a MetaTrader change over the weekend which caused some master accounts to miss open trade positions.
The developers have implemented a fix.
This issue happened between 07:20 and 11:30 UTC.
Our developers will be releasing major upgrades during this window. There may be intermittent outages during this time.
Our developers need to restart our cTrader backend due to a critical bug causing trades to not be copied if they contain a Stop Loss or Take Profit. This fix will fix 90% of issues, however Fixed StopLoss and Fixed TakeProfit may continue to experience issues. The developers cannot release the fix for the remaining 10% until swap hours (22:00 UK).
Please note during this time your cTrader account will be reconnected.
The process should take no more than 30 seconds for your account.
The initial work has been completed. The developers will release the fix for the Fixed StopLoss + Fixed TakeProfit at 22:00 UK.
We experienced a disruption affecting our MetaTrader 4 services due to an issue with Google Cloud. Our entire MetaTrader 4 cluster was unexpectedly restarted by Google Cloud, causing connection issues for all users on this cluster.
Our team was immediately alerted and took swift action to migrate affected accounts to an alternative cluster, restoring stability. The incident has now been fully resolved, and all services are functioning as expected.
We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please reach out to our support team.
We're currently investigating an issue with our MetaTrader 4 connections. The developers are aware and are on the case.
It appears the TradeLocker API is facing issues. Our developers have checked, however the issue appears to be coming from the TradeLocker API directly.
For further information please contact TradeLocker.
We're releasing a new version of our data ingestion for MetaTrader during this time. This release will help combat a rare partial close issue causing the trade to fully close instead.
We're experiencing issues connecting to some MatchTrader accounts. We're investigating the cause.
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