Traders Connect - Notice history

We’ve identified the cause of the issue affecting our MatchTrader connector.

Earlier today, MatchTrader experienced an issue on their API which caused our connector to lose connection with some accounts. When this occurred, our connector was unable to automatically reconnect, resulting in missed master trade events.

Our developers implemented a fix and restarted the MatchTrader connectors. All connections are now restored and stable.

The team is continuing to investigate the root cause in depth and is working on a long-term solution to ensure this does not happen again.

Thank you for your patience and understanding.

The recent intermittent network issues have now been fully resolved.

Root Cause:

The issue was caused by a flapping fibre connection between our Google Cloud Platform and Private Cloud platform. This instability intermittently routed connections through a bad path, resulting in failed attempts that would only succeed upon retry. This led to false connection errors and occasional trading latency of a few seconds.

We sincerely apologise for the disruption and want to assure all of our users that our team was fully dedicated to identifying and fixing the problem as quickly as possible.

Thank you for your patience and continued trust.

We’ve identified the root cause of the intermittent network issues on our Google Cloud infrastructure and have implemented a fix.

Initial results are positive, and we are closely monitoring the situation to ensure full stability.

Thank you for your patience and understanding while our team worked to resolve this. We’ll post a final update once we’ve confirmed the issue is fully resolved.

We’re currently still experiencing intermittent network issues affecting our infrastructure on Google Cloud. Our development team is actively investigating the root cause and working hard to implement a resolution.

Impact:

• Some users may encounter false connection errors

• Minor delays in trade execution may occur

We understand how important stability is to your trading experience and appreciate your patience as we work to fully resolve this issue. We’ll continue to provide updates as we learn more.

The development team will be performing an emergency restart of our MT5 connectors over the next 60 minutes. Your account will be disconnected for a short period.

This is required in order to fully resolve the data issues we're seeing.

We experienced a disruption affecting our MetaTrader 4 services due to an issue with Google Cloud. Our entire MetaTrader 4 cluster was unexpectedly restarted by Google Cloud, causing connection issues for all users on this cluster.

Our team was immediately alerted and took swift action to migrate affected accounts to an alternative cluster, restoring stability. The incident has now been fully resolved, and all services are functioning as expected.

We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please reach out to our support team.