Traders Connect - Notice history

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Oct 2026

Analytics Service Disruption
ResolvedDegraded performance14 hours 2 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Our analytics services experienced a complete outage due to issues with Google Cloud Platform (GCP), which reported disruptions across multiple services on its status page. We have restored our services, but some trade analytics data may not yet be fully synced. If you notice any discrepancies, please contact our support team to resync the affected account.
    We apologize for the inconvenience caused by this GCP outage and appreciate your patience while we address any remaining data synchronization issues.

  • IdentifiedUTC

    We have identified the issue as a Google Cloud Platform (GCP) outage affecting our analytics services. Services have been restored, but some trade analytics data may remain out of sync. Our team is working to resolve any remaining discrepancies.

  • InvestigatingUTC

    We are currently experiencing an issue with our cloud provider that is affecting analytics services. We are investigating the issue and working to restore normal functionality as soon as possible. We apologize for any inconvenience and appreciate your patience.We are currently investigating this incident.

Sep 2026

Tradovate Accounts Require Re-authentication
ResolvedDegraded performance220 hours 30 minutes
  • ResolvedUTC

    We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    Tradovate underwent maintenance which temporarily prevented us from refreshing authentication tokens for connected accounts.

    As a result, some Tradovate profiles have been disconnected and will require re-authentication before trading functionality can resume.

    If your Tradovate account is affected, please reconnect it from Traders Connect.

    We’re continuing to monitor the integration and are reviewing ways to reduce the impact of similar maintenance events in the future.

MatchTrader Connectivity Issues Affecting Some Prop Firms
ResolvedPartial outage228 hours 8 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    MatchTrader has deployed a fix, and connectivity has now been restored for the affected accounts.

    We are continuing to monitor the service closely to ensure everything remains stable. Thank you for your patience while this was being resolved.

  • UpdateUTC

    We are continuing to work closely with the Match-Trader team to resolve this issue.

    We are pleased to report that progress is being made, and Match-Trader have informed us that they expect to resolve their connectivity issues in the coming days.

    Thank you for your continued patience.

  • IdentifiedUTC

    We have identified a connectivity issue affecting MatchTrader accounts with some prop firms.

    The issue appears to be related to the MatchTrader API/integration layer. We are working closely with the relevant team to identify the exact cause and resolve the issue as soon as possible.

    MatchTrader accounts with other prop firms and our other broker integrations are currently unaffected.

    We will provide further updates as we make progress.

Aug 2026

Tradovate Accounts Require Reauthentication
ResolvedMajor outage105 hours 33 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    Tradovate’s token refresh service experienced an upstream interruption, causing existing profile authentication tokens to expire and connected Tradovate accounts to be disconnected.

    The token refresh service is now operational; however, affected users must reconnect and re-authenticate their Tradovate accounts to restore the connection. We are continuing to monitor the situation and are working on a permanent fix to prevent similar disruptions in the future.

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