Traders Connect - Notice history

All systems operational

Notice history

Dec 2024

TradeLocker API issues
  • Resolved
    Resolved

    TradeLocker have now resolved their API issues.

  • Identified
    Identified

    We are currently seeing connection issues on the TradeLocker API. We can confirm that the issues come from TradeLocker, and not Traders Connect.

    As of this moment there is no official announcement from TradeLocker, we're unaware of when the issue will be resolved.

    For any queries we ask that you send them directly to TradeLocker.

TradeLocker API outage
  • Resolved
    Resolved

    TradeLocker API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    TradeLocker API cannot be accessed at the moment. This incident was created by an automated monitoring service.

TradeLocker API outage
  • Resolved
    Resolved

    TradeLocker API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    TradeLocker API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Nov 2024

Alchemy Markets DXtrade issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Unfortunately the platform is down again. We're waiting for the broker to implement a stable fix.

  • Monitoring
    Monitoring

    The service appears to be back online, we're monitoring the connections closely.

  • Investigating
    Investigating

    We're seeing issues with Alchemy Markets DXtrade server. The issue comes from the brokers side, and is not related to Traders Connect.

    It's effecting the following servers:

    • Alchemy Markets

    • FXIFY

    Users of these should contact their brokers for updates.

cTrader API outage
  • Resolved
    Resolved

    cTrader API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    cTrader API cannot be accessed at the moment. This incident was created by an automated monitoring service.

TradeLocker API Incident
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're currently investigating an incident with the TradeLocker API. We will follow up with more information.

Backend updates
  • Completed
    November 09, 2024 at 7:42 PM
    Completed
    November 09, 2024 at 7:42 PM
    Maintenance has completed successfully.
  • In progress
    November 09, 2024 at 7:30 PM
    In progress
    November 09, 2024 at 7:30 PM
    Maintenance is now in progress
  • Planned
    November 09, 2024 at 7:30 PM
    Planned
    November 09, 2024 at 7:30 PM
    We are planning for a scheduled maintenance during that time.
MatchTrader BETA
  • Completed
    November 02, 2024 at 8:17 AM
    Completed
    November 02, 2024 at 8:17 AM
    Maintenance has completed successfully.
  • In progress
    November 02, 2024 at 5:03 AM
    In progress
    November 02, 2024 at 5:03 AM
    Maintenance is now in progress.
  • Planned
    November 02, 2024 at 5:00 AM
    Planned
    November 02, 2024 at 5:00 AM

    We will be releasing our brand-new MatchTrader platform integration into private BETA!

    Maintenance Window Details:

    • Date: November 2nd, 2024

    • Time: 05:00 to 11:00 UTC

    Impact:

    During this maintenance window, aspects of the platform may experience intermittent availability as we deploy and configure various backend services. We anticipate minimal impact for users, but you may notice temporary fluctuations in service.

    Beta Release Details:

    Once the deployment is complete, users accepted into our private BETA program will have early access to the MatchTrader integration.

    Thank you for your patience and understanding as we roll out this exciting new addition!

Oct 2024

TradeLocker API outage
  • Resolved
    Resolved

    TradeLocker API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    TradeLocker API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Platform updates
  • Completed
    October 26, 2024 at 7:00 AM
    Completed
    October 26, 2024 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    October 26, 2024 at 5:00 AM
    In progress
    October 26, 2024 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 26, 2024 at 5:00 AM
    Planned
    October 26, 2024 at 5:00 AM

    The development team will be releasing updates to our platform backend during this window. These updates will provide performance improvements.

    Maintenance time:

    05:00 to 07:00 UTC

    Maintenance duration:

    The window will last for a maximum of 2 hours.

    Services affected:

    During this, we will release changes to the following services.

    • Dedicated Environments

    • cTrader Connector

    We expect a brief disruption for any accounts connected either via cTrader or our MetaTrader dedicated environments.

    Explanation:

    The developers have been hard at work making improvements to both our dedicated environment backend as well as our cTrader connector. Both changes will improve the stability of the platform.

Oanda MT4 account issues
  • Update
    Update

    We can confirm that Oanda have now implemented a fix on their side, and Tradingview > Oanda MT4 is now working normally.

  • Resolved
    Resolved

    We are seeing trades appearing on the Oanda MT4 terminal now, however often with a large delay.

    Unfortunately this is beyond Traders Connect's control, any concerns should be sent directly to Oanda in this case.

  • Identified
    Identified

    The developers have confirmed the issue comes from Oanda's side. Trades executed via Tradingview are not appearing in the MetaTrader 4 terminal, therefore, copies are failing.

    We advise any Oanda MT4 users to contact Oanda and report this bug. Alternatively, use another broker for the master account.

  • Investigating
    Investigating

    We're investigating issues reported with MT4 Oanda accounts via TradingView. Users are experiencing missed trade copy actions.

    We are confident the issue is coming from Oanda's side, however the development team are investigating further.

Analytics backend improvements
  • Completed
    October 05, 2024 at 9:00 PM
    Completed
    October 05, 2024 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    October 05, 2024 at 7:00 PM
    In progress
    October 05, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    October 05, 2024 at 7:00 PM
    Planned
    October 05, 2024 at 7:00 PM

    We will be releasing an improvement to our analytics backend during this time.

Oct 2024 to Dec 2024

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