Traders Connect - Connection interruption – Incident details

All systems operational

Connection interruption

Resolved
Major outage
Started about 14 hours agoLasted about 2 hours

Affected

Platform Connectors

Operational from 6:01 AM to 8:08 AM

Metatrader 4 - Primary

Operational from 6:01 AM to 8:08 AM

Metatrader 5 - Primary

Operational from 6:01 AM to 8:08 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    This incident is affecting a small number of MetaTrader dediccated environments. Our team are still working to resolve the issue.

  • Investigating
    Investigating
    We're seeing a high rate of account connection errors. We're currently investigating.