Traders Connect - Error adding new MetaTrader accounts – Incident details

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Error adding new MetaTrader accounts

Resolved55 minutes
  • ResolvedUTC

    This incident has been resolved.

    The issue was caused by a fix in our cTrader platform conflicting with the add account process. The downtime lasted 9 minutes in total.

    No existing accounts were impacted.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    The issue has been identified, the developers are implementing the fix.

  • InvestigatingUTC

    We're investigating the issue, caused by our cTrader platform upgrades.