Traders Connect - Investigating Potential Issue with MetaTrader backend – Incident details

All systems operational

Show current status

Investigating Potential Issue with MetaTrader backend

ResolvedDegraded performance3 hours 9 minutes
  • ResolvedUTC

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status.

  • MonitoringUTC

    Update on the ongoing incident: We are currently monitoring the situation. The cause of the issue has been identified.

    No trading activity was affected, however, some accounts may have experienced a brief disconnect for <1 minute.

    The root cause has been identified and we have implemented a fix.

  • InvestigatingUTC

    We are currently investigating a potential issue with our software. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.