Traders Connect - Dashboard Portfolio value – Incident details

Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.

We implemented a fix and are currently monitoring the result.

We have identified the issue, a third-party service we use to get currency exchange rates is currently having an outage.

We have reached out to the third party to ask for an update.

Once this has been resolved the portfolio stats will begin updating again.