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Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.
Update on the ongoing incident: We are pleased to report that a fix has been implemented and our software is now functioning as expected.
Our team will continue to closely monitor the situation to ensure that the issue does not reoccur. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
We are currently investigating an issue with .
Our team are working hard to identify the root cause of the issue and will provide updates as soon as more information is available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Maintenance has completed successfully
The first part of our upgrades have now been completed
We will continue tomorrow morning with the deployment of our improved analytics.
Maintenance is now in progress
We will be releasing new versions of our software during this period, consisting of:
Our platform will remain stable, but there could be brief moments when your accounts are disconnected. This will be performed during the weekend when 99% of markets are closed.
Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status.
Update on the ongoing incident: We are currently monitoring the situation. The cause of the issue has been identified.
No trading activity was affected, however, some accounts may have experienced a brief disconnect for <1 minute.
The root cause has been identified and we have implemented a fix.
We are currently investigating a potential issue with our software. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
Maintenance has completed successfully.
We will be releasing a new version of our MT5 trading backend during this time. We expect the change to take no more than 5 minutes.
If you notice any strange trading activity after this release please let our team know.
Update on the ongoing incident: We are pleased to report that a fix has been implemented and our software is now functioning as expected. Our team will continue to closely monitor the situation to ensure that the issue does not reoccur. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
Update on the incident: Our team has identified the problem and is now working on a solution. We will provide further updates as they become available. We apologize for any disruption this may have caused and thank you for your patience as we resolve the issue.
This issue is only effecting analytics, the trade copier is still working as expected.
We will be releasing a new version of our trade listener service on the backend at this time. This is required to handle some bad payloads being sent by certain brokers.
We will do this during rollover hours as trading volumes will be lower.
We expect this release to take no more than 2 minutes, and during this time trades will not be copied.
We are currently investigating a potential issue with our analytics data. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
This is not effecting the trade copier.
We implemented a fix and are currently monitoring the result.
We have identified the issue, a third-party service we use to get currency exchange rates is currently having an outage.
We have reached out to the third party to ask for an update.
Once this has been resolved the portfolio stats will begin updating again.
We are currently experiencing an issue with the dashboard portfolio stats not updating.
Our team are investigating the issue and we will update as we go.
We are experiencing a delay in analytics data in our backend, this is causing trade data to be delayed in the dashboard.
This issue is not affecting the trade copier in any way, this is only delaying trade statistics in the dashboard.
The maintenance has been completed. We will email an update of the changes tomorrow daytime.
We will be releasing some new software updates in our backend to help improve our platform reliability during this time.
We will be upgrading our MetaTrader 4 and MetaTrader 5 software during this time.
This will be performed after market close Friday evening, and we expect a maximum of 30 minutes of downtime.
We implemented a fix and currently monitoring the result. We expect analytics to be fully caught up within the next 15 minutes.
We are currently experiencing delays in trade analytics, this is only affecting trading stats, within the application dashboard.
The trade copier is not affected.
Our team are working to resolve the situation and we will update as we go.
We will be releasing new software to our backend during this time. The reasons for the changes are outlined below:
Users may experience some downtime during these changes, work will commence at market close Friday evening.
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