Traders Connect - Investigating Issue – Incident details

All systems operational

Investigating Issue

Resolved
Degraded performance
Started almost 2 years agoLasted about 2 hours

Affected

Platform Connectors

Degraded performance from 2:23 PM to 4:30 PM

Metatrader 4 Connector

Degraded performance from 2:23 PM to 4:30 PM

Metatrader 5 Connector

Degraded performance from 2:23 PM to 4:30 PM

Updates
  • Resolved
    Resolved

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.

  • Monitoring
    Monitoring

    Update on the ongoing incident: We are pleased to report that a fix has been implemented and our software is now functioning as expected.

    Our team will continue to closely monitor the situation to ensure that the issue does not reoccur. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

  • Investigating
    Investigating

    We are currently investigating an issue with .

    Our team are working hard to identify the root cause of the issue and will provide updates as soon as more information is available.

    We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.