Traders Connect - Notice history

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Notice history

Aug 2024

Crypto Payment options
  • Completed
    August 30, 2024 at 6:00 PM
    Completed
    August 30, 2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    August 30, 2024 at 5:00 PM
    In progress
    August 30, 2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    August 30, 2024 at 5:00 PM
    Planned
    August 30, 2024 at 5:00 PM

    We will be releasing our brand new support for in-app cryptocurrency payments during this time.

DXTrade Connector
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have identified the issue and have implemented a fix.

  • Investigating
    Investigating

    We're currently seeing degraded performance to some DXTrade servers. The developers are investigating the cause.

DXTrade release
  • Completed
    August 14, 2024 at 9:05 PM
    Completed
    August 14, 2024 at 9:05 PM
    Maintenance has completed successfully
  • In progress
    August 14, 2024 at 9:00 PM
    In progress
    August 14, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    August 14, 2024 at 9:00 PM
    Planned
    August 14, 2024 at 9:00 PM

    We will be releasing a new version of our DXTrade connector at 22:00 UK time (swap hours).

    This contains an important bug fix relating to the copying of StopLoss and TakeProfit.

    Your DXTrade account connection will be interrupted for no more than 30 seconds whilst the connection is restarted.

Platform incident - Google Cloud outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are experiencing connectivity issues currently, it appears Google Cloud is facing a global outage.

    Our development team are investigating further. Right now, we believe the issue is in Google Cloud.

TradeLocker Private BETA Release
  • Completed
    August 10, 2024 at 7:00 PM
    Completed
    August 10, 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    August 10, 2024 at 3:00 PM
    In progress
    August 10, 2024 at 3:00 PM
    Maintenance is now in progress
  • Planned
    August 10, 2024 at 3:00 PM
    Planned
    August 10, 2024 at 3:00 PM

    We are releasing our TradeLocker private BETA during this time.

    The release will impact our frontend, as well as multiple backend services, the platform may be disrupted during this time. We do not expect any trade copier actions to be missed for existing platforms.

Jul 2024

cTrader platform down
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We're seeing trade connections starting to be restored, our team will monitor the situation.

  • Update
    Update

    cTrader support have confirmed they are aware, and are working on the issue.

  • Update
    Update

    The cTrader platform continues to remain down, both on their API and web-app. We're still waiting for an official response from the cTrader support team.

  • Identified
    Identified

    The issue is on cTrader's side, we're awaiting a fix.

  • Investigating
    Investigating

    We're seeing issues with the cTrader platform, the issues are coming from cTrader's side. We have reached out to their support to make them aware.

    This is effecting both the cTrader API's and platform directly.

    Screenshot 2024-07-17 at 11.12.14.png
Issues placing trades on MT4 accounts (intermittent)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The developers believe they have found the issue, they're currently working on a fix. The release will require a restart of our backend connectors.

  • Investigating
    Investigating
    We are currently investigating this incident.
cTrader API connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We're still seeing issues with some cTrader accounts, we're informing cTrader support.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    cTrader have implemented a fix and we're monitoring the results.

  • Identified
    Identified

    It appears cTrader are having a full outage on their side, including their trading platform.

    We're waiting for them to resolve the issue.

  • Investigating
    Investigating

    During CPI we have seen issues reaching the cTrader API. This is an issue on cTrader's side, we've made them aware and are waiting for them to take action.

Jun 2024

cTrader Connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The cTrader development team have implemented a fix and we're monitoring the results.

  • Update
    Update

    The cTrader API is currently fully down, this is an issue on cTrader's side, they are aware, and we're hoping they make a fix as a matter of urgency.

  • Update
    Update

    cTrader support have confirmed they're aware of the issue and are investigating.

    We await further news.

  • Identified
    Identified

    We are experiencing issues with connecting cTrader accounts. The developers have identified the cause, it's coming from the cTrader API responding extremely slow.

    We've reached out to cTrader support, unfortunately as the issue is on cTrader's side we're waiting for them to make the fix.

Internal copier issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're seeing an issue with an internal service related to the trade copier, this is causing trade copies to be missed.

    The developers are investigating.

FTMO Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Accounts are now reconnected, however the server appears unstable. As this issue is on FTMO's side all we can do is monitor the situation.

  • Identified
    Identified

    It appears FTMO are facing issues on their MetaTrader servers, the team have investigated and have confirmed the issue is on FTMO's side.

    We are waiting for them to make a fix.

MT5 Connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    The development team continue to work on the fix for this issue. It's currently affecting approximately 15% of MetaTrader 5 accounts.

    We're sending out an official email communication to those affected shortly.

  • Identified
    Identified

    The issue has been identified, it's caused by some brokers updating to a newer build version causing issues pulling some account data.

    We're working on a fix.

  • Investigating
    Investigating

    We are experiencing connection issues with some MT5 brokers, the developers are investigating the cause.

MetaTrader 4 trade issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue and are working on a fix.

  • Investigating
    Investigating

    We are currently seeing issues with MetaTrader 4 trade operations due to the latest MT4 build update. The developers are investigating the cause.

    We'll provide an update as we have more information.

Jun 2024 to Aug 2024

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