Traders Connect - Notice history

All systems operational

Notice history

Sep 2025

No notices reported this month

Aug 2025

cTrader API issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We're experiencing issues with the cTrader API resulting in trades not being copied. The issue is on cTraders's side, and we have informed their support team.

    This appears to be affecting selected brokers only and we are waiting for further confirmation from cTrader's support team.

Jul 2025

TradeLocker Master BETA
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    TradeLocker BETA accounts are now connected again. We're monitoring the situation closely.

  • Investigating
    Investigating

    We're currently seeing issues connecting accounts on our TradeLocker BETA connector. This is affecting users who have connected TradeLocker accounts to the BETA connector for master use.

    The issue is coming from TradeLockers side, we have informed their support team and we're waiting for a response.

    As soon as their service recovers the accounts will be reconnected.

Platform improvements
  • Completed
    July 19, 2025 at 1:00 PM
    Completed
    July 19, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    July 19, 2025 at 8:00 AM
    In progress
    July 19, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    July 19, 2025 at 8:00 AM
    Planned
    July 19, 2025 at 8:00 AM
    We are planning for a scheduled maintenance during that time.
Connection interruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    This incident is affecting a small number of MetaTrader dediccated environments. Our team are still working to resolve the issue.

  • Investigating
    Investigating
    We're seeing a high rate of account connection errors. We're currently investigating.

Jul 2025 to Sep 2025

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