Traders Connect - Notice history

All systems operational

Notice history

Jan 2026

Tradelocker connection issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
cTrader API issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We're seeing issues on the cTrader API currently, this issue comes from cTrader's side.

    We have informed their support team and are currently waiting for an update.

Dec 2025

Analytics delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're currently seeing delays with our analytics data. These delays are impacting analytics only, not the trade copier.

Account connection errors
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're seeing an increased rate of account connection errors since swap ours. Our development team are working on the issue.

Live Chat outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Cloudflare appears to have recovered and our live chat services are working again.

  • Identified
    Identified

    The issue is due to a Cloudflare outage beyond our control. We're waiting for the service to resume.

  • Investigating
    Investigating

    We're currently seeing an issue with our Live Chat software due to an outage at Cloudflare.

Nov 2025

Tradelocker BETA Connections
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The situation with Tradelocker has improved, we're monitoring the performance closely.

  • Investigating
    Investigating

    Incident Summary:

    We are currently experiencing issues with our TradeLocker BETA connectors.

    Current Status:
    The issue has been identified as originating from TradeLocker’s side. Our team has already contacted TradeLocker Support and we are awaiting their response.

    We will continue to monitor the situation closely and provide updates as soon as more information becomes available.

Nov 2025 to Jan 2026

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