Traders Connect - Analytics Data Delay – Incident details

All systems operational

Analytics Data Delay

Resolved
Degraded performance
Started over 3 years agoLasted 32 minutes

Affected

Backend

Degraded performance from 3:20 PM to 3:52 PM

Web App

Degraded performance from 3:20 PM to 3:52 PM

Updates
  • Resolved
    UTC
    Resolved

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result. We expect analytics to be fully caught up within the next 15 minutes.

  • Investigating
    UTC
    Investigating

    We are currently experiencing delays in trade analytics, this is only affecting trading stats, within the application dashboard.

    The trade copier is not affected.

    Our team are working to resolve the situation and we will update as we go.