Traders Connect - Tradovate Accounts Require Re-authentication – Incident details

All systems operational

Tradovate Accounts Require Re-authentication

Resolved
Degraded performance
Started 12 days agoLasted 220 hours 30 minutes

Affected

Platform Connectors

Degraded performance from 7:38 AM to 12:08 PM

Tradovate Connector

Degraded performance from 7:38 AM to 12:08 PM

Updates
  • Resolved
    UTC
    Resolved

    We are continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    Tradovate underwent maintenance which temporarily prevented us from refreshing authentication tokens for connected accounts.

    As a result, some Tradovate profiles have been disconnected and will require re-authentication before trading functionality can resume.

    If your Tradovate account is affected, please reconnect it from Traders Connect.

    We’re continuing to monitor the integration and are reviewing ways to reduce the impact of similar maintenance events in the future.