Traders Connect - MatchTrader Connectivity Issues Affecting Some Prop Firms – Incident details

All systems operational

MatchTrader Connectivity Issues Affecting Some Prop Firms

Resolved
Partial outage
Started 29 days agoLasted 228 hours 8 minutes

Affected

Platform Connectors

Partial outage from 5:53 PM to 6:02 AM

MatchTrader Connector

Partial outage from 5:53 PM to 6:02 AM

Third Party

Partial outage from 5:53 PM to 6:02 AM

MatchTrader API

Partial outage from 5:53 PM to 6:02 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    MatchTrader has deployed a fix, and connectivity has now been restored for the affected accounts.

    We are continuing to monitor the service closely to ensure everything remains stable. Thank you for your patience while this was being resolved.

  • Update
    UTC
    Update

    We are continuing to work closely with the Match-Trader team to resolve this issue.

    We are pleased to report that progress is being made, and Match-Trader have informed us that they expect to resolve their connectivity issues in the coming days.

    Thank you for your continued patience.

  • Identified
    UTC
    Identified

    We have identified a connectivity issue affecting MatchTrader accounts with some prop firms.

    The issue appears to be related to the MatchTrader API/integration layer. We are working closely with the relevant team to identify the exact cause and resolve the issue as soon as possible.

    MatchTrader accounts with other prop firms and our other broker integrations are currently unaffected.

    We will provide further updates as we make progress.