Traders Connect - Tradovate Accounts Require Reauthentication – Incident details

All systems operational

Tradovate Accounts Require Reauthentication

Resolved
Major outage
Started 9 days agoLasted 4 days

Affected

Platform Connectors

Major outage from 3:50 AM to 1:24 PM

Tradovate Connector

Major outage from 3:50 AM to 1:24 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    Tradovate’s token refresh service experienced an upstream interruption, causing existing profile authentication tokens to expire and connected Tradovate accounts to be disconnected.

    The token refresh service is now operational; however, affected users must reconnect and re-authenticate their Tradovate accounts to restore the connection. We are continuing to monitor the situation and are working on a permanent fix to prevent similar disruptions in the future.