Traders Connect - MatchTrader Connection issues – Incident details

All systems operational

MatchTrader Connection issues

Resolved
Operational
Started about 1 month agoLasted about 2 hours

Affected

Platform Connectors

Partial outage from 2:08 PM to 2:34 PM, Operational from 2:34 PM to 2:46 PM, Partial outage from 2:46 PM to 3:12 PM, Operational from 3:12 PM to 3:52 PM

MatchTrader Connector

Partial outage from 2:08 PM to 2:34 PM, Operational from 2:34 PM to 2:46 PM, Partial outage from 2:46 PM to 3:12 PM, Operational from 3:12 PM to 3:52 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're experiencing issues connecting to some MatchTrader accounts. We're investigating the cause.