Traders Connect - Notice history

All systems operational

Notice history

Jan 2023

Platform improvements
  • Completed
    January 21, 2023 at 11:00 AM
    Completed
    January 21, 2023 at 11:00 AM

    Maintenance has completed successfully

  • In progress
    January 21, 2023 at 8:00 AM
    In progress
    January 21, 2023 at 8:00 AM

    Maintenance is now in progress

  • Planned
    January 21, 2023 at 8:00 AM
    Planned
    January 21, 2023 at 8:00 AM

    We are planning for scheduled maintenance this weekend for the following:

    • MetaTrader 4 trade ingestion
    • MetaTrader 5 trade ingestion

    This will include a restart of our ingestion services which will take approximately 5 minutes from start to finish.

    Any trades opened or closed during this window may be missed.

Platform improvements
  • Completed
    January 15, 2023 at 8:00 PM
    Completed
    January 15, 2023 at 8:00 PM

    Maintenance has completed successfully

  • In progress
    January 14, 2023 at 1:00 PM
    In progress
    January 14, 2023 at 1:00 PM

    Maintenance is now in progress

  • Planned
    January 14, 2023 at 1:00 PM
    Planned
    January 14, 2023 at 1:00 PM

    We are planning for a scheduled maintenance during that time. You may see certain issues with the platform during this time, please be aware this is expected as we continue to improve our service.

Investigating Potential Issue with Eightcap
  • Resolved
    Resolved

    Our team have come to the conclusion that this issue is not related to the Eightcap broker, but a prop fund using Eightcap as their server broker. We will investigate this prop firm closer and implement a fix where needed.

  • Identified
    Identified

    Update on the incident: Our team has identified the problem and is now working on a solution. We will provide further updates as they become available. We apologize for any disruption this may have caused and thank you for your patience as we resolve the issue.

  • Investigating
    Investigating

    We are currently investigating a potential issue with Eightcap sending duplicate trades. Our team is actively working to determine the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

Platform cluster restart
  • Completed
    January 11, 2023 at 11:28 PM
    Completed
    January 11, 2023 at 11:28 PM

    Maintenance has completed successfully.

  • Update
    January 11, 2023 at 10:15 PM
    Planned
    January 11, 2023 at 10:15 PM

    Due to today's incident regarding My Forex Funds, we have implemented a temporary fix. In order to make this fix permanent we must restart the cluster.

    This is expected to take no more than 15 minutes.

  • Planned
    January 11, 2023 at 10:15 PM
    Planned
    January 11, 2023 at 10:15 PM

    Due to today's incident regarding My Forex Funds, we have implemented a temporary fix. In order to make this fix permanent we must restart the cluster.

    This is expected to take no more than 15 minutes.

MyForexFunds - Connection Issue
  • Resolved
    Resolved

    Final Update on the Issue: Our team has fully resolved the issue and confirmed that the software is functioning as expected. We will be closing this incident status. A postmortem will be conducted in due course to review the issue and determine any steps we can take to prevent similar issues from occurring in the future. We apologize for any disruption this may have caused and thank you for your patience as we worked to resolve the issue.

  • Monitoring
    Monitoring

    Update on the ongoing incident: We are pleased to report that a fix has been implemented and our software is now functioning as expected. Our team will continue to closely monitor the situation to ensure that the issue does not reoccur. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

  • Identified
    Identified

    Update on the incident: Our team has identified the problem and is now working on a solution. We will provide further updates as they become available. We apologize for any disruption this may have caused and thank you for your patience as we resolve the issue.

  • Investigating
    Investigating

    We are currently investigating an issue communicating with My Forex Funds servers from our platform. We are working to resolve this as soon as possible.

Dec 2022

No notices reported this month

Nov 2022

No notices reported this month

Nov 2022 to Jan 2023

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