Traders Connect - Account connection errors – Incident details

All systems operational

Account connection errors

Resolved
Degraded performance
Started 8 months agoLasted about 12 hours

Affected

Platform Connectors

Degraded performance from 11:30 PM to 12:35 AM, Operational from 12:35 AM to 11:38 AM

MetaTrader 4

Degraded performance from 11:30 PM to 12:35 AM, Operational from 12:35 AM to 11:38 AM

MetaTrader 5

Degraded performance from 11:30 PM to 12:35 AM, Operational from 12:35 AM to 11:38 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We're seeing an increased rate of account connection errors since swap ours. Our development team are working on the issue.