Traders Connect - Intermittent network issues – Incident details

The recent intermittent network issues have now been fully resolved.

Root Cause:

The issue was caused by a flapping fibre connection between our Google Cloud Platform and Private Cloud platform. This instability intermittently routed connections through a bad path, resulting in failed attempts that would only succeed upon retry. This led to false connection errors and occasional trading latency of a few seconds.

We sincerely apologise for the disruption and want to assure all of our users that our team was fully dedicated to identifying and fixing the problem as quickly as possible.

Thank you for your patience and continued trust.

We’ve identified the root cause of the intermittent network issues on our Google Cloud infrastructure and have implemented a fix.

Initial results are positive, and we are closely monitoring the situation to ensure full stability.

Thank you for your patience and understanding while our team worked to resolve this. We’ll post a final update once we’ve confirmed the issue is fully resolved.

We’re currently still experiencing intermittent network issues affecting our infrastructure on Google Cloud. Our development team is actively investigating the root cause and working hard to implement a resolution.

Impact:

• Some users may encounter false connection errors

• Minor delays in trade execution may occur

We understand how important stability is to your trading experience and appreciate your patience as we work to fully resolve this issue. We’ll continue to provide updates as we learn more.