Traders Connect - MT5 Master trade issues – Incident details

All systems operational

MT5 Master trade issues

Resolved
Operational
Started 10 days agoLasted about 6 hours

Affected

Platform Connectors

Degraded performance from 7:20 AM to 11:30 AM, Operational from 11:30 AM to 12:00 PM, Under maintenance from 12:00 PM to 1:31 PM

Metatrader 5 Connector

Degraded performance from 7:20 AM to 11:30 AM, Operational from 11:30 AM to 12:00 PM, Under maintenance from 12:00 PM to 1:31 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The development team will be performing an emergency restart of our MT5 connectors over the next 60 minutes. Your account will be disconnected for a short period.

    This is required in order to fully resolve the data issues we're seeing.

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We experienced an issue with some master MT5 accounts missing trades this morning. The issue related to a MetaTrader change over the weekend which caused some master accounts to miss open trade positions.

    The developers have implemented a fix.

    This issue happened between 07:20 and 11:30 UTC.