Traders Connect - Analytics Service Disruption – Incident details

Experiencing partial outage

Analytics Service Disruption

Monitoring
Degraded performance
Started about 4 hours ago

Affected

Backend

Major outage from 6:40 AM to 12:00 AM

Web App

Major outage from 6:40 AM to 12:00 AM

Frontend

Major outage from 6:40 AM to 12:00 AM

Web App

Major outage from 6:40 AM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    Our analytics services experienced a complete outage due to issues with Google Cloud Platform (GCP), which reported disruptions across multiple services on its status page. We have restored our services, but some trade analytics data may not yet be fully synced. If you notice any discrepancies, please contact our support team to resync the affected account.
    We apologize for the inconvenience caused by this GCP outage and appreciate your patience while we address any remaining data synchronization issues.

  • Identified
    UTC
    Identified

    We have identified the issue as a Google Cloud Platform (GCP) outage affecting our analytics services. Services have been restored, but some trade analytics data may remain out of sync. Our team is working to resolve any remaining discrepancies.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our cloud provider that is affecting analytics services. We are investigating the issue and working to restore normal functionality as soon as possible. We apologize for any inconvenience and appreciate your patience.We are currently investigating this incident.