Traders Connect - Tradovate Accounts Require Reauthentication – Incident details

Tradovate Connector experiencing major outage

Tradovate Accounts Require Reauthentication

Investigating
Major outage
Started 3 days ago

Affected

Platform Connectors

Major outage from 3:50 AM to 12:00 AM

Tradovate Connector

Major outage from 3:50 AM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating

    Tradovate’s token refresh service experienced an upstream interruption, causing existing profile authentication tokens to expire and connected Tradovate accounts to be disconnected.

    The token refresh service is now operational; however, affected users must reconnect and re-authenticate their Tradovate accounts to restore the connection. We are continuing to monitor the situation and are working on a permanent fix to prevent similar disruptions in the future.