Traders Connect - Tradovate Accounts Require Reauthentication – Incident details

All systems operational

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Tradovate Accounts Require Reauthentication

ResolvedMajor outage105 hours 33 minutes

Affected

Platform Connectors

Major outage from 3:50 AM to 1:24 PM

Tradovate Connector

Major outage from 3:50 AM to 1:24 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    Tradovate’s token refresh service experienced an upstream interruption, causing existing profile authentication tokens to expire and connected Tradovate accounts to be disconnected.

    The token refresh service is now operational; however, affected users must reconnect and re-authenticate their Tradovate accounts to restore the connection. We are continuing to monitor the situation and are working on a permanent fix to prevent similar disruptions in the future.