Traders Connect - Intermittent cTrader issues – Incident details

All systems operational

Intermittent cTrader issues

Resolved
Degraded performance
Started 4 months agoLasted 5 days

Affected

Platform Connectors

Degraded performance from 8:30 AM to 9:22 AM

cTrader Connector

Degraded performance from 8:30 AM to 9:22 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    cTrader deployed a fix which caused their API to disconnect globally, not only for Traders Connect.

    We're awaiting further information.

  • Identified
    UTC
    Identified

    We're seeing intermittent cTrader API issues beyond out control. The development team have informed cTrader support and are waiting for a response.